Customer Service Administrator

Recruiter
Trinity Personnel
Location
Halesowen
Salary
£17,000 per annum
Posted
01 Aug 2017
Closes
13 Sep 2017
Contract Type
Full Time

We have an excellent Customer Service Administrator vacancy available working for a successful, professional company in Halesowen. The role is permanent paying £17,000 working Monday to Friday.

Working within a busy team environment, Ensuring that all customer orders are processed accurately and within a minimal time frame using the AS400 system;

  • Communicate effectively and courteously with customers and all members of staff;
  • Investigate and resolve all customer issues in a timely and effective manner, working closely with the Logistics Department;
  • Dealing with customer enquiries including stock and dispatching any literature that is requested;
  • Referring customers to other internal departments or the Sales Force for appropriate assistance;
  • Meeting and greeting customers at reception in a polite and professional manner;
  • Carry out general office duties including faxing, photocopying, scanning, franking and filing.
  • To be fully aware of company policies and procedures and to work within the guidelines as stated.
  • Communicating with all levels of staff including management
  • To be aware of and maintain company Health and Safety rules at all times

Essential:

  • Proven experience within a Customer Services environment, minimum 2 years.
  • Effective communication skills, clear and effective telephone manner.
  • Minimum 3 GCSE’s to grade 'C’ or equivalent to include English and Maths.
  • Excellent working knowledge of Microsoft Office


Desirable:

  • Knowledge of the AS400/Webgate system but full training will be provided; manufacturing background; previous experience of building/DIY industry

Hours of work:

The business operates it’s working hours between 7.00am-7.00pm, therefore flexibility will be required to be able to work between these hours Monday to Friday with 1 hour for lunch. Working hours are 37.5 (either 7.00am-3.30pm, 8.30am-5.00pm, 10.30am-7.00pm).