Inspect & Collect Advisor (Contact Centre / Customer Services)

Recruiter
RecruitmentRevolution.com
Location
Birmingham
Salary
£17,000 per annum
Posted
01 Aug 2017
Closes
18 Sep 2017
Contract Type
Full Time

Inspect & Collect Advisor (Contact Centre / Customer Services)
Birmingham
£17,000 + Benefits Package


++ Do you have experience in a fast-paced call centre environment? If so, we'd love to talk ++

Are you ready to join Europe’s largest Vehicle Remarketing Company?

We have been bringing together buyers and sellers for nearly 70 years. Starting in 1946 as Southern Counties Car Auctions, we were one of the first companies to let people across the UK buy and sell a wide range of cars at auction, from budget run-arounds to exotic imports.

At our first auction we sold 14 cars and generated proceeds of £2,300; today we sell more than one million vehicles annually and are Europe’s largest vehicle re-marketing company.

We are the logistics division of the UK’s number one provider of vehicle remarketing logistics services for the automotive sector.

The Inspect & Collect Advisor Role:

The roleholder will work as part of the inspection and collection team based within Customer Services contacting customers on behalf of a major client at the end of their contract to arrange the Inspection/Collection.

Main Duties Include:

+ Demonstrate the departments values and behaviours.
+ Contact customers on behalf of the client to arrange the Inspection/Collection of their vehicles.
+ Enter or amend inspection/collection requests on the BCA system and the clients system.
+ Ensure customer details held on both systems are upto date and accurate.
+ Update both the BCA system and the clients system with any customer contact or vehicle status.
+ Generate letters to customers to confirm the booking of the inspection/collection.
+ Provide information and advice to any customer enquiring about the end of contract process.
+ Any other adhoc duties as required by the Customer Service team on behalf of the client.
+ Where required, liaising between internal departments and the client.
+ Represent BCA in a professional and responsible manner

Skills Required:

+ Ability to build good customer relationships.
+ Good background knowledge of the End of Contract process for Finance/Leasing companies would be ideal
+ High Standard of Customer Care.
+ Ability to work to strict SLAs.
+ Good telephone manner.
+ Good listening skills.
+ Good communication skills.
+ IT Literate
+ Organised with good time management
+ Able to work as part of a team.
+ Able to accurately enter data.

Hours:- Mon- Fri 8.30- 17:30

Benefits:

+ Pension; Stakeholder maximum 1% Employer contribution
+ Holidays; 25 days plus bank holidays
+ Other benefits such as health etc. Private medical. Childcare vouchers
+ Career progression opportunities

You may have worked in the following capacities:
Customer Services Advisor, Contact Centre Advisor, Finance Call Centre, Vehicle Leasing Call Centere, Insurance Contact Centre, Customer Services Representative

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.