Service Call Centre Advisor

Recruiter
Workforce Staffing Ltd
Location
Bromsgrove
Salary
£7.20 - £9 p hour
Posted
31 Jul 2017
Closes
16 Aug 2017
Contract Type
Full Time
Job title: Service Call Centre Advisor
Location: Opportunities Bromsgrove and Lye areas
Salary: ?7.20 - ?9.00 per hour depending on experience (salary review on permanent employment)
Hours: Monday to Friday 9:00am - 5:00pm (30 minute lunch, 1 hour lunch on Friday)

Our client requires a Service Call Centre Advisor to join their team on a temporary with the view to permanent basis.

Day to Day duties will include the following:
* Answering inbound calls from customers, service agents and distributors
* Delivering excellent customer service and effective communication
* Providing quick and efficient handling of any 'After Sales' matters
* Inputting data onto in-house system
* Dealing with queries from customers and partners
* Establish faults with the product from the customer and determine appropriate action
* Utilise troubleshooting questions and instruction manuals
* Emailing job sheets and information to engineers
* General administration

As a person you will need the following qualities and experience:
* Previous office experience (Essential)
* Excellent customer service (Essential)
* Accuracy (Essential)
* Reliable (Essential)
* Car drive due to location (Essential)

Office Workforce is responsible for thousands of temporary, temp-to-perm and permanent vacancies across the Midlands. We operate from several prime locations in the area, and are likely to have an office right near you. Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management. We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help