Customer Service Advisor

West Bromwich Building Society
West Bromwich
Up to £18,000 per annum dependent upon experience
01 Aug 2017
19 Aug 2017
Contract Type
Full Time
Completions Administrator

Salary: Circa £18,000 per annum dependent upon experience

Full Time – Annualised hours contract


Location: Head Office, West Bromwich

The Society is looking to recruit a Completions Administrator to process all mortgage applications from offer to completion within agreed service standards with a high level of accuracy. The role holder will be responsible for administering correspondence and emails from customers, as well providing technical, comprehensive information and administrative support to colleagues in the branch network and external connections.

At the West Brom you’ll have every opportunity to take the next step and keep moving: we’re well known for providing excellent development support and always promote from within wherever possible.

Key Responsibilities

·Process mortgages through the various completions tasks, achieving required productivity and accuracy objectives

·Provide a high quality customer focussed service

·To package all mortgage offers to customers / solicitors / brokers

·Delivery of all team service and quality standards

·Ensure inbound and outbound calls are handled efficiently and professionally

Skills & Attributes

·Ideally twelve to eighteen months customer service or administration experience, preferably in the mortgage sector

·Excellent communication skills

·Professional telephone manner

·High standard of personal motivation and initiative

·Ability to respond positively to working within a pressurised environment

·Strong PC skills

·Ability to work on own or as part of a wider team

What’s in it for you?

·Performance related pay scheme

·Generous annual leave starting at 25 days

·Pension scheme

·Life assurance

·Corporate discounts

Inspired by the Society’s Vision and Values, it’s not just what we do but how we treat our colleagues and customers that make the people at the West Brom really stand out from our competitors.

Head Office: 2 Providence Place West Bromwich B70 8AF. The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.

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