Customer Service Executive

Appointments Personnel
03 Aug 2017
15 Aug 2017
Job Type
Contract Type
Title: Customer Service Executive

Location: Stoke, StokeonTrent

Salary: GBP16,000 to GBP20,000 dependant upon experience

Hours: Monday to Friday 9am 5pm // 10am 6pm shift rotation

If your current job just isnt doing it for you anymore, then check out the perks galore available with this Customer Service Executive role in Stoke!
Our client is a family run business based in a central location in Stoke with excellent transport links, a great vibe and fantastic benefits and career progression routes for the right candidate.

The Role
The main responsibilities of this role include:

Supporting the Sales & Marketing department with customer care activities
Managing Inbound calls coming in to the business
Liaising with colleagues and transferring calls to the correct department
Logging customer calls on in house system & monitor the cases progression
Maintaining customer records & updating information
Maintaining internal records of customer communications & update your colleagues where relevant
Liaising with third parties and external companies for new customers
Covering other members of the department for holidays and absence where needed
Escalating customer complaints when necessary to the department manager

The Person
To be successful in the role of Customer Service Executive, you will have a passion for delivering the very highest standards to all customers and internal colleagues.
Youll be an organised and proactive forward thinker who loves assisting customers with the drive to success.
Good IT skills are a must for this position and an interest in the motor industry would be beneficial.
Good planning and organisational skills are a must, as are effective verbal and written communication skills and a full working knowledge of Microsoft Office.

The Package
In return, our client is offering some very attractive perks and benefits for the right candidate.
Along with a healthy annual salary and good training and career progression routes, a bonus scheme, paid day off on your birthday and access to the Perkbox staff incentives scheme are part of this fantastic career opportunity. Advertised through Zoek 2cbc35993a0ce2e3884aa1e4