1st & 2nd Line Support Technician

23000.00 - 25000.00 GBP Annual + GBP23000 - GBP25000/annum
03 Aug 2017
21 Aug 2017
Contract Type
Working for a well-established IT and Software Company an opportunity has arisen for an experienced 1st & 2nd Line Support Technician to join the business and be part of their exciting period of growth. Then role offers a competitive salary and the chance to further develop and progress within the company.

As the 1st & 2nd Line Support Technician your responsibilities will be:

Respond to enquiries from clients and help them resolve any software problems within a set period.

Provide 1st and 2nd line support, answering support queries via phone, email and through the ticket logging system.

Perform detailed investigations of issues reported and record all information in the ticketing system.

Log all calls on the service application.

Take ownership of user problems and be proactive when dealing with other issues.

Maintain a log of any software or hardware problems detected.

Escalate more complex calls to the relevant support member as detailed in support process.

Maintain a high degree of customer service for all support queries.

To be successful in the role you will have:

Excellent organisational, planning and time management skills.

Creative problem solving ability.

Good communication and negotiating skills.

Knowledge of software creation and related processes.

1st and 2nd line helpdesk support

Technical skills relevant to project

Ability to work well with others.

The company are going through a structured period of growth and offer a great working environment.

Please click below to apply

We aim to respond to suitable candidates within 5 working days. If you have not heard from us within this time, please feel free to contact us to receive feedback on your application and discuss your requirements.

Professional Technical is acting as an Employment Agency in relation to this vacancy