Telesales / Customer Service Advisor

Recruiter
Anonymous
Location
Stourport-on-Severn
Salary
16000.00 - 16800.00 GBP Annual + GBP16000 - GBP16800/annum Bonus
Posted
03 Aug 2017
Closes
31 Aug 2017
Sector
Sales
Contract Type
Permanent
The Company

Operating throughout the whole of the UK, they provide a specialist service through a network of depots and processing plants. Due to their size, experience and exceptional industry knowledge, they are able to offer a bespoke service to suit individual customer needs.

Telesales / Customer Service Advisor Role

As a Telesales / Customer Service Advisor you will be responsible for making outbound sales and customer calls. You must be able to manage a busy workload, handling multiple enquiries to include new sales and existing sales calls.

You will be working to set KPI's/targets and will be required to work on call campaigns and data collection projects.

On offer is an exciting and busy team environment where you will be given full product and system training. This is an employer who encourages individual development, where career progression opportunities could genuinely be available.

Telesales / Customer Service Advisor Responsibilities

To make daily outbound sales and customer service calls to set targets
Monitor your sales progress and collate reports to your team leader on progress and success.
Assisting with the development of the team, maintaining internal relationships.
Working within campaign calls provided by the team leader.
Maintaining and responding to emails
General daily sales and office administration
Dealing with customer queries
Ability to work within the customer service aspect of the team
Outbound call projects on marketing campaigns
Up selling other products and departments

Requirements

Experience in an outbound sales or customer service environment is preferred
Confident, with an excellent telephone manner
Must have a good level of IT skills (Microsoft Office, Outlook, Word, Excel)
Waste industry knowledge is advantageous but not necessary
Previous knowledge of CRM systems is advantageous

Benefits

Up to GBP16,800 basic salary
Bonus.
Pension.
28 Days Holiday

Monday to Friday 8:30am to 5pm.
Based in Stourport, Worcestershire.

Commutable from Kidderminster, Bewdley, Droitwich, Ombersley, Worcester, Bromsgrove, Cookley, Stourbridge, Hagley