Aftersales Technical Expert

36000.00 - 38000.00 GBP Annual + GBP36000 - GBP38000/annum
03 Aug 2017
31 Aug 2017
Contract Type
Are you a Senior Diagnostic Technician looking for your next career move? This role is a fantastic opportunity to join a dynamic team and to develop into a role which could be made your own. This role will involve building relationships with different functions, supporting dealers and working in a challenging environment.

Role responsibilities

•Vehicle fault analysis - use of diagnostic software toolsets, schematics and specifications to identify and resolve vehicle issues.
•Electrical systems installation, data analysis and distribution.
•Support for verification/validation, in-market testing & the management of test plans.
•Technical reporting of in-market concerns.
•Provision of information and training to Engineering, Manufacturing and Aftersales areas.
•Provide technical advice to dealerships in the UK & overseas.
•Liaise with engineering development and suppliers to ensure knowledge is kept at "Expert" level
•Provide development input (regarding Aftersales interests) to engineering functions

•Provide written communication and presentations to share knowledge with other team members
•Ensure Aftersales repair methods are suitable for use in market
•Provide product/repair coaching for other team members
•Provide technical support through multiple medias; phone, e-mail, forum, video conference
•To assess warranty repairs in market

The person:
•Track record of working as an electrical and/or vehicle technician (7 years +) within an automotive workshop or automotive OE environment.
•Advanced understanding of vehicle electrical systems.
•Practical experience of using laptop based vehicle diagnostic toolsets.
•Practical experience of working with vehicle electrical diagrams and system schematics.
•Ability to plan, organise & control time efficiently & profitably.
•Flexible, enthusiastic and self-motivated with good communication skills.
•Understanding of failure mode detection techniques & analysis.
•Confident user of IT in particular Microsoft Excel, Word & Outlook.
•Industry recognised technician qualifications (BTEC ONC/HNC or an apprenticeship combined with relevant experience).
•Full driving license is essential.
•No visa or other restrictions for working in the UK or travelling in the European Union.
•Proactive approach.
•Tenacious and diligent working practices.
•Attention to detail is a must.
•Good team player and able to work on own initiative.
•Desire for continuous improvement