Support Advisor

18000.00 - 22000.00 GBP Annual + GBP18000 - GBP22000/annum
03 Aug 2017
30 Aug 2017
Contract Type
Support Advisor: Software, Problem Solving, Technical Support

Are you seeking a Technical Support position where you will utilise your problem solving skills?

Do you want to work for a software company with a history of over 25 years?

My client is seeking a Support Advisor to assist customers with technical queries and advise on their bespoke software products.

My client have been providing software which specialises in streamlining the advertising sales process, simplifying contact management and improving subscription management for over 25 years.

The software is both locally and cloud based meaning users have complete flexibility, accessing the system from anywhere in the world 24 hours a day 7 days a week. Committed to Customer Service this is an opportunity to join a growing company and in return you can gain career progression and benefits.

Responsibilities include:
*Answering support queries over the phone, remotely or via site visits
*Dealing with customer problems in a polite and timely manner
*Maintaining a track of all customer issues, updating where necessary keeping the customer well informed
*Performing system administration and system updates
*Training new and existing customers
*Proactively manage the customers to identify any needs
*Setting up systems and installing
*Software fault finding

Skills & Experience required:
*Problem solving
*Excellent communications skills.
*A passion for meeting customer needs and an overwhelming hunger to succeed.
*Software support or training experience (Advantageous)
*A good understanding of hardware and business operating systems (Beneficial)
*A full driving license and your own car is desired for this role.

Based in Stourport-on-Severn this role is offering GBP18-22,000 dependant on experience and commutable from: Stourport-on-Severn, Kidderminster, Worcester, Droitwich, Birmingham, Stourbridge, Bromsgrove, Witley and the Wyre Forest.

We also offer a referral scheme so if you know a Support Advisor who is interested in an opportunity such as this then get in touch and earn up to GBP200