Telesales Cooridnator

£10,490 per annum
02 Aug 2017
31 Aug 2017
Contract Type
Full Time
A fantastic opportunity has arisen for a part time Telesales Coordinator to join a privately owned hire firm based at our Stoke on Trent Depot. In return, we offer a competitive salary plus employer contribution pension scheme.

Since formation in 1969, the company has grown into a leading, privately owned hire firm, specialising in the hire of both mechanical, non-mechanical and site accommodation equipment.

The Telesales Coordinator will be expected to confidently communicate with customers, providing product knowledge, fulfilling and exceeding customer requirements/expectations as well as building relationships and attracting new business.

Duties will include:

* Taking and processing customer orders either over the telephone or via email.
* Contacting new customers through ABI and other leads.
* Developing and building relationships with new customers.
* Dealing with telephone enquiries.
* Actively seeking new customers, building rapport with customers.
* Upselling and cross selling products to increase sales and profit margins.
* Progress chasing orders where necessary.
* Maintaining records.
* Maintaining administrative processes.
* Attending meetings that may be necessary in the performance of your duties.
* Complying with and uphold company policies and procedures.
* Undertaking any additional tasks as may reasonably be required from time to time.

The successful candidate will have:

* Previously worked in an office environment with experience of telesales.
* Computer literate, including all Microsoft Office packages.
* Professional telephone manner.
* Ability to work effectively as part of a team.
* Proactive and flexible.
* GCSE grade C or above in English and Maths, or equivalent.
* Attention to detail and a high level of accuracy.
* Professional telephone manner
* Ability to work well to timescales and deadlines.
* Experience of plant and accommodation hire is desirable but not essential

The hours of work are Monday to Friday 1.30pm 5.30pm.

Benefits include:

* Competitive Salary
* Childcare voucher scheme
* Holiday buy back scheme
* Life Assurance
* 25 days holiday per year plus bank holidays
* Company pension scheme

Please find further information on our website: [URL removed] ([URL removed]