1st Line Support - Telford - GBP16k-GBP18k

Recruiter
Circle Recruitment
Location
Shropshire
Salary
16000.00 GBP Annual
Posted
04 Aug 2017
Closes
01 Sep 2017
Contract Type
Permanent

1st Line Support - Telford - GBP16k-GBP17.5k

Key Skills: 1st Line Support, Customer Service, SLA's, Windows, Active Directory, Service Desk

I am looking for a 1st Line Support Technician with good customer service skills and an interest in IT to join a managed IT Services company in their Telford office. This is an excellent starter role for a talented individual with a keen interest in IT and providing excellent customer service who is looking to start their career in IT.

You will be responsible for:

  • Providing telephone support to clients
  • Maintaining a relationship with clients until their issues are resolved
  • Information Gathering to ensure you and other teams have enough information to solve issues
  • Resolving as many requests and incidents as possible each day
  • Identify any recurring problems in order to highlight potential problems

You will need:

  • Excellent communication skills with a good telephone manner
  • Ability to ask the right questions in order to gain an understanding of the urgency and impact of the issues reported
  • Organisational skills with the ability to manage multiple issues
  • The ability to work under deadline according to SLA's
  • An interest in learning new technologies

This is an excellent opportunity to join a close-knit team in a large and established group who work with a range of interesting technologies and strive for excellence. If you are keen to learn new technologies, have an excellent attention to detail alongside a great telephone manner and have a passion for all things IT then this could be the role for you!

This 1st Line Support position is paying between GBP16,000 and GBP17,500 dependent on experience.

For more information about this position please select "Apply Now" or contact Jennifer Jackson at Circle Recruitment.

Key Skills: 1st Line Support, Customer Service, SLA's, Windows, Active Directory, Service Desk

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