Location: Sutton Coldfield
Salary: £32,000 - £35,000
Holidays: 22 days plus stats
Venatu Consulting are currently working in partnership with our client to recruit a Workshop Controller. The role will be customer focused on site a within the commercial vehicle Dealership
Acting as one point of contact for the customer for the repair of defects on the fleet, dealing with issues on a daily basis.
Understanding customer requirements, creating job specifications, and delegating jobs to the team.
Proactively manage the Work in Progress (WIP), supervising and ensuring that repairs are carried out to time and quality standards.
Liaising with the team regarding complex defects, queries, warranty defects and campaigns.
Qualifications and skills Required
DAF experience is desirable
Excellent communication skills
Previous supervisory experience in a commercial vehicle workshop as a Workshop Supervisor, Workshop Controller or Fleet Engineer
Knowledgeable on commercial vehicles such as buses, coaches or trucks
Knowledge of Warranty and Contract scope and procedures
Knowledge of workshop Work in Progress (WIP) and KPIs
Able to work in an organised and methodical manner
Numerate and analytical, with the ability to work daily with spreadsheets and in house IT systems, to be able to manage productive man hours and unsold man hours.
City & Guilds, NVQ Level 3 or equivalent in
Competent Kerridge user