Head of Mortgage Operations

Candidate Source
Dickens Heath
£55,000 per annum
03 Aug 2017
18 Aug 2017
Contract Type
Full Time
A well-known international insurer has recently expanded into fantastic new premises in the centre of Solihull and is growing their team considerably over the next few months. This is a company committed to helping people plan and build a secure financial future using highly regulated financial products and advice.

Due to continued success and business growth, an exciting opportunity has arisen for an experienced Head of Mortgage Operations to work with directors and senior management of the business to create business growth opportunities through directing and managing business operation activities.

The Head of Mortgage Operations has overall control and responsibility for the operation aspects of the new business and customer service departments. This role will be managing around 30 employees with 3 or 4 direct reports.

Key Duties:

- Lead and develop strong working relationships across the team and related divisions, promoting a ‘right first time’ ethic
- Developing the teams through training and competency in order to establish quality customer service and improved customer journey
- Develop improvements to operational systems, processes and policies by way of ongoing management information and analysis of data
- Monitor opportunities for improvement in systems through completion of audits, review of complaints, identifying customer service trends and industry best practice
- Analyse processes for potential cost savings and feed data to product development
- Empower team leaders to create and maintain a high performance culture within the team
- Assess the impact of changes in product, structure and growth
- Motivate all employees to ensure they are committed to TCF
- Create appropriate policy and procedure documents and ensure they are maintained.

Key Skills/Experience Required:

- Excellent understanding of mortgage products and processing
- Knowledge of relevant regulatory and internal standards within mortgages
- Experience in team management
- Experience in new product design and development
- Proven history of working on high profile projects
- Workload forecasting and resource planning
- Good understanding of FCA principals
- Excellent people skills and the ability to build relationships.

This is an excellent role for an enthusiastic and experienced Head of Mortgage Operations looking for an integral role within a rapidly expanding company.

In return, you will receive a salary of £55,000 to £65,000 per annum plus bonus and excellent benefits.

The first stage of the application process is to apply online.

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