Teaching and Learning Officer
Due to continued growth, WMG have a great opportunity for an experienced administrator to hold responsibility for the management of a number of specific areas of administration within the Undergraduate Education Programmes reporting to the Director of Undergraduate Programmes.
Duties and responsibilities :
Management of the administration within WMG's undergraduate education programme
• Creation of annual schedule of modules involving responsibility for scheduling all undergraduate module runnings. Make decisions regarding module runnings to cancel, merge or increase, and communicate accordingly with module tutors, students, and Course Admin team.
• Co-ordination and production of module timetables involving the production of timetables for AEP modules, utilising members of teaching team, taking into account availability and requirements.
• Coordination of plagiarism investigations involving the administrative process of investigation of cases of plagiarism within the programme, coordinating and attending meetings with student and investigating academic.
• Work-based projects support
• Exams/Exam Board Coordination involving the production of assessment schedule across multiple year groups and cohorts, to include exams, assignments and lab reports.
• Administrative management of Personal Tutors, in liaison with Senior Tutor, to manage the allocation of Personal Tutors to new students, providing communications to staff acting as Personal Tutors in the run up to the start of term, and providing signposts to guidance and training.
• To lead feedback initiatives ensuring that the student voice is heard, and that the outcomes are disseminated. Ensuring that students are aware of our commitment to continuous improvement of their experience, by communicating changes made as a result of their feedback
To assist and/or deputise for Programme Management as requested in a variety of ways
• Student engagement monitoring by meeting with students who have missed 3 or more formal monitoring points.
• Student Registration changes including the process of temporary and permanent withdrawal requests, advising students and staff on options for returning, downgrades, long term extensions to registration.
• Take a lead role in the Admin Office taking responsibility for health and safety, recruitment and selection, assisting with key events within the programmes such as registration and induction, dissertation project hand in, exam boards
• Ad hoc project work, minute taking and committee work as appropriate.
• Acting as liaison with between SSLC and WMG academic staff and course admin teams and central administrative departments, and advising on processes, administrative procedures and regulations as appropriate.
• To chase up SSLC members for completions on action agreed, working with them to take forward ideas aimed at enhancing the student experience and actions designed to address concerns raised.
• To become a 'power user' of any relevant in-house web based systems (such as the elective module selection system, CRM system, events booking system, Tabula etc.) providing training and assistance for relevant administrative staff where necessary.
• To identify areas for development of such systems liaising with WMG's IT team and external providers
• To identify issues and problems as they arise and take responsibility for following through.
• Specific Line Management responsibility for the course administration team or similar, to include monitoring of work performance, identification of training needs, development, allocating work, annual review.
• Training of new staff and existing staff in new processes ensuring Standard Operating Procedures (SOPS) are followed.
Any other duties commensurate to the grade as required to support the relevant education Programme.
Skills and experience:
• You will need to be a skilled and experienced administrator with significant experience managing large scale programmes and people management, ideally within an HE environment
• Excellent written and interpersonal communication skills.
• You will need well developed organisation and problem solving skills, and an ability to prioritise and work under pressure.
• You will also need a high degree of computer literacy, including familiarity with databases and spreadsheets.