Pensions Operations Change Analyst - 12 Month FTC Birmingham, UK

05 Aug 2017
30 Aug 2017
Contract Type

Pensions Operations Change Analyst - 12 Month FTC (Birmingham, UK)

We're hiring!

We currently have an exciting opportunity for a Pensions Operations Change Analyst to join Aon Hewitt in either our Birmingham office on a 12 Month FTC. The Operations Change team deliver change projects for existing clients. Working in partnership with other Outsourcing departments, Aon Retirement Practice and external parties (including third party providers of administration services), the colleague is responsible for the delivery of project change work, following defined procedures and processes.

About Aon

Aon Hewitt empowers organisations and individuals to secure a better future through innovative talent, retirement and health solutions. We advise, design and execute a wide range of solutions that enable clients to cultivate talent to drive organisational and personal performance and growth, navigate risk while providing new levels of financial security, and redefine health solutions for greater choice, affordability and wellness. Aon Hewitt is the global leader in human resource solutions, with over 30,000 professionals in 90 countries serving more than 20,000 clients worldwide. For more information on Aon Hewitt, please visit

As a Pensions Operations Change Analyst your key responsibilities will include:

Accurately processing and checking data and queries by following procedures correctly and meeting agreed deadlines.
Supporting less experienced colleagues by checking files and reports in line with SOPs and agreed deadlines
Planning, prioritising and delivering assigned project activities for each client (inc client project reporting)
including reporting and additional information required for client meetings.
Reviewing project tracker and making sure all daily, monthly and annual processes are completed
Investigation of background to cases by reference to archived files and system data
Participating actively in client catch-up calls and meetings as appropriate
Highlighting risks and errors to relevant parties as soon as possible, following risk management processes.
Highlight areas of improvement in the team to increase effectiveness.
Communicating with relevant parties using the appropriate means and language inc attending internal meetings/calls where required.
Building strong relationships with client teams, client representatives and third-party providers
Achieving team and individual targets (KPIs, SLAs, quality targets.
Contributing to the team as a whole, supporting the rest of the team based on their needs (a buddy to less experienced colleagues and supporting more senior colleagues)
Reviewing and updating procedures and documentation
Maintaining required technical knowledge and behavioural standards, especially all regulatory and statutory requirements.
Performing additional tasks as requested by your manager

Your skills and qualifications will include:

  • Team player, who is able to work to tight deadlines