Software Applications Support - Birmingham - £33000

Recruiter
The Source
Location
Birmingham
Salary
£30,000 per annum
Posted
04 Aug 2017
Closes
17 Sep 2017
Contract Type
Full Time

Successful, fast growing software house seeks experienced senior software support consultants to provide Technical support to users in external client companies. To £33k, West Midlands. Fantastic modern offices, lots of training and development, supportive team. Urgent role.

In this software support consultant / helpdesk support / technical support role you will:

  • have at least 5 years software applications support experience (ideally more) on a software or IT helpdesk or 2nd line support / 3rd line support or major incident team
  • respond to application support queries from clients (the users or their IT team) about the software solution which they use on a daily basis and is essential to their business
  • resolve technical support issues regarding the environment it operates in using skills in Windows support, Active Directory, IIS, SQL and more
  • keep your technical skills and software application expertise up to date with a strong focus on training and continual development
  • use excellent communication skills to explain complex issues to technical and non technical clients
  • have an analytical approach and excellent problem solving skills
  • plan, prioritise and manage your work
  • receive ongoing internal and external training and development

The following experience is a plus but not essential as training will be provided:

  • Experience with Time and Attendance (T&A), Workforce Management (WFM) or Finance systems
  • Payroll or HR solutions familiarity as the software interfaces with these
  • Any skills in IIS, CRM and SQL

You must have at least 5 years experience of software applications support or software related helpdesk support and most of our consultants have around 10 years of complex technical support of applications. Salary to £33k.

Send a CV to find out more about this exciting senior software support consultant role in Brierley Hill, West Midlands.