Customer Service Coordinator

Recruiter
Adecco UK Limited
Location
Smethwick
Salary
£17,000 per annum
Posted
04 Aug 2017
Closes
13 Sep 2017
Contract Type
Full Time
Excellent Role Available
Customer Service Coordinator Wanted
Based in Smethwick
Salary up to £18,300

Main Duties and Responsibilities:
* Qualify customer requirements and reduce customer downtime through questioning
* Receive and process requests from customers via all incoming streams.
* Liaise regularly with customers to provide real-time status reports on currently active work
* Proactively and reactively escalate calls from customers to meet service level agreements
* Cover and support other roles and responsibilities within the UK Direct Division
* Carry out other duties deemed appropriate by your team leader in line with your skills and experience

Person Specification:
The ideal candidate will demonstrate the following attributes:
* Strong focus on quality customer service with a natural desire to meet and exceed customer expectations
* Excellent communication skills, both written and verbal, with internal and external customers
* Eager and willing team player with a positive attitude who also feels able to work independently
* Ability to own and prioritise workload with an aptitude for multitasking
* Process driven with the confidence to raise queries to aid efficiency
* Calm and focused when working in a pressurised environment
* Ability to learn quickly and use knowledge in decision making whilst accepting the need to adapt to changing circumstances
* Computer literate with a sound working knowledge of Windows based applications

Adecco is acting as an Employment Agency in relation to this vacancy. The Adecco Group UK & Ireland is an Equal Opportunities Employer.