Membership & Visitor Welcome Supervisor
We’ve got a fantastic opportunity to work with our Membership and Welcome team, helping them to deliver excellent service, and a professional welcome to every visitor, every day. You’ll ensure your team are informative, engaging and know how to promote our membership, helping us deliver our challenging membership targets.
What it's like to work here
A country retreat in the heart of Worcestershire. The house and garden, originally a stage-set for summer parties, offer a glimpse into life at the turn of the 18th century. Included in the Hall are original wall-paintings by Sir James Thornhill, which are full of drama and politics and show the birth of Georgian society.
The original formal gardens, designed by George London, have been faithfully re-created and complement the relaxed later gardens, with orangery, orchards and walled garden.
What you'll be doing
Visitors are a vital part of what we do. As a charity, every penny we raise goes back into our continued conservation of our places and spaces. As the supervisor for the membership and visitor welcome team, you’ll lead by example, seizing all opportunities to grow our income at the visitor welcome, from promoting the benefits of our membership, to gift aid and direct debit schemes. You’ll work with the membership team manager to help the team achieve membership targets, as well as delivering your own.
You’ll help coach and motivate the team to ensure a high standard of customer service. You’ll be responsible for the presentation of the visitor reception and making sure the team is always aware of what’s happening at the property that your visitors can enjoy. As a team, you’ll tell your visitors about the amazing work we do and what their money is funding.
Who we're looking for
In order to be successful in this role, you’ll need to have:
Outstanding customer service skills
Experience of working in a retail or tourism environment
Ability to supervise, inspire and motivate a team
Confidence working with sales and membership targets
Genuine enthusiasm for working with people
Good understanding of the National Trust and what we do
Initiative and ability to work alone
Recruiting and training new team members
Part imte, 25.5 hrs pw, permanent.
Looking after you
Health cash plan - from as little as £2.81 per month for you and your dependents
Pension contribution match up to 10%
EAP and proactive Health and Wellbeing
Discounted gym membership
Looking after your career
Grow your career through professional training courses across the Trust
Develop your skills with an internal secondment
Pay review linked to values and behaviours, commitment to progression
Income protection due to illness
Unique to Us
Work in some of the most beautiful, iconic and unique locations in the UK
Free entry to NT properties for you, a guest and your children (under 18)
20% off in our retail and catering outlets
Discount up to 35% off a National Trust holiday cottage booking