Regional Delivery Manager - Interim

Hermes Parcelnet Limited
£36k - £40k pa + additional benefits
04 Aug 2017
31 Aug 2017
Contract Type
Full Time
We understand how hectic life can be sometimes. Whether you need that outfit for a special occasion or waiting to receive a gift from a loved one, Hermes is here to make your life simpler. We provide a range of flexible and affordable parcel delivery solutions whether it's to your home, work address, local ParcelShop or via click and collect. Our mission is to offer a fantastic customer experience, with choice and convenience to suit our demanding lifestyles - and Hermes strives to continue to offer its customers the best value.

That's why having a committed and dedicated team is so important; we believe in what we do and the difference our hard work makes to online shoppers both in the UK and Internationally.

How it feels to work for us

Here at Hermes, we empower each individual with both the responsibility to make critical decisions and to explore new ideas to achieve the best performance.

The biggest thing we are proud of is that our people care. We want you to make a positive difference to our customer's experience, because in every job at Hermes, you will and you can add value.

The Regional Delivery Manager has responsibility for the performance and morale of a Field Management team covering designated area and surrounding areas. They are the communication link between the Field Team and Divisional Managers, being required to achieve targets and ensure the cost efficiency of the courier network is maximised to maintain and further improve both the company's and third party contractual standards.

Responsibilities include:

- Leading and managing a team of Regional Compliance Managers, Field Managers and planners.
- Responsible for managing teams to regional service and compliance targets - speed of service, standard/ next day, claims & enquiries and ETA etc.
- Responsible for regional budget and controls - courier fees, contractor spends, adhoc payments, team expenses & overrides.
- Maximise service coverage of Courier deliveries and collections within the region.
- Responsible for Courier Recruitment within the region.
- Install and maintain regular meetings with the team reviewing performance and creating action plans to improve or resolve problems to achieve key targets.
- Review and appraise the performance and development of team members, in line with Hermes Policies and identify training requirements to the Divisional Managers for succession planning.

The ideal candidate will be a pro-active thinker with the ability to forward plan and create strategic action plans, adapting to network changes and enhancements. You will need to be a strong motivator who can support, coach and lead the teams to drive business strategies as well as personal performance. Help them strive to be the best they can be! The role requires you to have a current driving licence and, at times, can mean long unsociable hours so staying away from home may be required.

Hermes isn't just about parcels, it's about people. Building those key relationships, delivering excellent customer service and leading, developing and coaching your team are the attributes we are looking for to support our growing business.

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