My client for an experience, self motivated Team Manager to join their growing team.
The purpose of the role is to provide all aspects of management and leadership to a team of 15 customer support consultants.
You will ensure that organisational and performance targets are met, ensuring all staff adhere to procedures and processes from both the company and client perspective.
Your day to day duties will be to: Lead, coach and develop your team Provide a technical reference point for your team Insure the team meet regulatory and legislative requirements Supervising work flow Managing performance to ensure delivery of agreed targets and KPI's Ensure call quality is met at all times Conduct monthly one to one sessions with each team member to review performance and set improvement objections Manage absence, lateness, conduct and behaviour of team.
The ideal candidate will have previous experience within a similar role within a contact centre, preferably within financial services (and a knowledge of automotive finance would be a plus), a proven track record of developing your team to ensure targets are achieved and experience of dealing with and cementing client relationships. You will be able to recognise and design necessary training for individuals in your team and be able to motivate them.
You will be exceptionally organised and possess excellent communication skills with the ability to multitask.
Staffpoint is an equal opportunities employer who is acting as a recruitment company with regards to this role.
By applying for this job, your details will be added to the Staffpoint database.