Customer Services Administrator
Our client is recognised as the UK and International premier supplier of quality and affordable products and equipment to Schools and Colleges by providing the products and solutions they require to deliver academic results. The company prides itself on the choice it can offer customers, supplying innovative Design & Technology products, services and solutions that inspire educators worldwide.
An excellent opportunity has arisen for a Customer Support Administrator who will be responsible assisting the Sales and Customer Support Manager and Customer Support Co-Ordinator in providing and upholding first class customer support to all customers, which includes the processing and monitoring of customer orders, ensuring customer enquiries are dealt with in a timely and conscientious manner in accordance with department KPIs and ensuring customer data is accurate and up-to-date.
Main Duties and Responsibilities:
1.Ensure customer orders received through all sales channels are processed to agreed department procedures and targets.
2.Promptly handle/resolve customer enquiries received via phone or email and progress customer deliveries ensuring customer expectations and internal standards are met at all times.
3.Ensure all customer communications are dealt with in line with department expectations and standards and activities are recorded in SAP.
4.Raise and send sales invoices to customers in line with department procedures.
5.Raise returns and credit notes in line with department procedures.
6.Create new customer accounts and maintain/update customer information.
7.Assist the Sales & Customer Support Manager in meeting department sales objectives and support sales initiatives to increase revenue.
8.Process credit card transaction and produce required reports.
9.Take a proactive approach to training and learning about new products.
10.Support the Sales Executives, Export Administrator and Technical Support Team as required/when necessary.
11.Liaise with other Departments within the company such as purchasing, accounts and Marketing as required/when necessary
12.Carry out any other related duties, within reason, as requested by company management.
13.Cooperate with the company on health and safety matters and comply with the company health and safety policy and procedures to promote a culture of customer service excellence within the company.
14.Cooperate with the company on quality matters and comply with the company quality policy and procedures.
- Up to 5 GCSEs including Maths and English
- Preferable - experience working within the same or similar role and comfortable in dealing with high call volumes
- Excellent communication and interpersonal skills, at all levels both verbally and in written form
- Confident and friendly telephone manner
- Demonstrable customer service experience
- Able to work well under pressure with a proactive attitude and attention to detail
- A willingness to learn, develop and problem solve
- Strong IT skills with proficiency at data entry and order processing (or similar)
- SAP Experience beneficial/desirable but not necessary
This is a full time permanent position working 37.5 hours per week Mondays to Fridays.