IT Support Coordinator 1st and 2nd Line

Jonathan Lee Recruitment
Sutton Coldfield
£25,000 per annum
05 Aug 2017
17 Aug 2017
Contract Type
Full Time

IT Support Coordinator

Do you have experience providing 1st and 2nd line support across a large multi-functional business?

Do you enjoy the challenge of not only figuring out a solution to a technical issue, but also communicating this fix to a less technically able individual?

Do you enjoy learning on the job, and have experience with VMWare vSphere and know what a Cisco Switch is?

If you answered yes to all the above, this role is for you.

At Jonathan Lee, we are currently searching for an IT Support Coordinator to join a large, industry recognised Automotive business who work with some of the largest Car Companies in the country.

The day to day responsibilities will include:

  • Support of PC's, Servers, Printers and Scanners. (OS and Software, including new installations and updates)
  • User account creation and assignment of roles
  • System backup administration of up to 40 devices
  • Procurement of hardware, software and maintenance contracts based on company standards and PSL
  • Placing of support calls to suppliers for faulty equipment/ software issues, or to head office for issues with centrally supported platforms and applications.

To be successful in this role, we require the following skills:

  • At least 2 years' experience in a similar role
  • System Fault finding and resolution
  • Provider of technical end-user support
  • Professional knowledge of Windows 7/10, Windows 2012/2016 administration
  • PC Installation and Support
  • Cisco Switches (Only basic knowledge required. Further training will be given)
  • PC/ Server back-up administration using a well-known product
  • Prior experience using helpdesk ticket software
  • Knowledge of Zebra Printer config
  • Knowledge of VMWare vSphere Administration

If you feel this role would suit your skills, please apply straight away and we will be in contact with further information.