BPO - Project & Transition Manager, Midlands

PSD Group
£55,000 per annum
05 Aug 2017
31 Aug 2017
Contract Type
Full Time


PSD have been assigned to appoint a Contract Implementation Manager to join an outsourcer to support the transition of services on behalf of their clients across front office, back office, mobile and regional operations.


The successful candidate will be responsible for all aspects of project delivery, financial tracking and driving successful conclusion to client transition projects, which will include:

  • Leading client transitions projects
  • Stakeholder engagement - developing multi-level relationships ensure project delivery goals are met as planned
  • Customer Experience delivery via management of project cost, schedule and quality objectives
  • Ensure the transition methodology is well understood, adhered to and is continuously adjusted to ensure lessons learned are incorporated from each transition including risk mitigation
  • Promote new ways of working and facilitate change by ensuring buy-in and support at all levels of the service
  • Creatively apply business and technical knowledge to enable, support and implement all aspects of change in the service
  • Participate in opportunity analysis / due diligence of potential projects
  • Help in new bids solutioning / RFP responses
  • Proactively identify new opportunities to increase revenues / improve processes for customers
  • Exposure to Contract Transition/ Project Manager / Project Management
  • Lead a small project team


  • The ideal candidate will have experience gained from a BPO / Outsourcing organisation which will include at least 3 years exposure to project management and transition project life cycles
  • Ideally experience gained within a project management methodology such as Prince 2/ Six Sigma /APMP will be beneficial
  • This role will be based in the Midlands and will require travel to client sites and operational delivery centres as required

On Offer:

A salary of £55,000 - £65,000 + Car Allowance + Benefits, this role will be based in Midlands


Rob Dermott, Associate Director quoting ref: RD / 986150

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