Helpline Executive

Smart Recruit Online Ltd
See Job Spec
05 Aug 2017
20 Aug 2017
Contract Type
Full Time

Where does this role fit in?

As a Helpline Executive you carry responsibility for customer service delivery and operational excellence. Coordinating predominantly with our Customer Account teams you'll be managing day-to-day management of post-production queries and progression of stock orders. You'll maintain and develop the system with support from Account Directors and carry out key administrative duties to ensure data and processes are adhered to.

You'll want to build and maintain positive relationships within the client organisations, understanding their needs and ensure top quality delivery of service and products in order to provide excellent customer service.

Your primary responsibilities are:

Support stores in the use of our Marketing system, Media Centre
General administrative duties and support for the Account Teams
Ensuring all processes and systems best practices are adhered to
Taking accurate brief information from the customer, producing detailed stock requests to the logistics centre
Ensuring post-production queries are responded to promptly
Managing daily reporting

Additional Salary Info: Pension / Employee Assistance Programme / Tons of discounts!

Customer Service | Helpline | Call Centre | Administration |

So what can I expect in return?

On top of a competitive salary, you can expect:

25 days' holiday + bank holidays
Pension scheme
Tons of Discounts!
Childcare vouchers
Employee Assistance Programme

Essential Criteria:

Am I the right person for the job?

Just have a look below, if this sounds like you it's definitely worth putting yourself forward.

First and foremost, you should be customer-centric. Our people go above and beyond to deliver exceptional customer service, every time.
You'll have some call centre experience from a customer service perspective
Ideally you'll also have retail experience in order to understand the landscape of the clients you'll be servicing
You're an experienced user of Microsoft Office products, particularly Excel
You're comfortable working in a fast-paced environment where priorities are constantly changing

About Us:

We are a specialist marketing services and technology business that helps major brands and retailers improve the efficiency, speed, cost and control of their marketing operations. We employ over 500 people.Our Birmingham head office, based at Fort Dunlop, is home to the artworking, customer service, digital and marketing communications teams. Our clients include Heineken, M&S, Audi, Tesco, Joules, Puma, Skoda, Pizza Hut, Renault, Sainsbury's, Bourne Leisure, Cath Kidston and KFC.We have a technology centre in Dartford, where we develop marketing resource management platform Media Centre and its mobile adaptation, Status. Media Centre manages all the marketing administration tasks faced by its clients, including briefing, requesting quotes, managing assets, approving artworks, planning campaigns, managing suppliers and reporting on all marketing activity.We recently acquired Creator (now ITG Creator), which manages the strategic development of online sales and services for over three billion customer engagements.ITG Creator helps companies understand and react to customer behaviour, making sense of big data to turn it into revenue opportunities. Clients include TUI Group, Liberty Global, Merck Sharp & Dohme, Virgin Media, Virgin Trains, Kwik Fit, Axa, and David Lloyd Clubs.We have recently opened offices in Chicago and New York, and have client offices in The Netherlands, France and Germany.

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