Customer Accounts Based Executive

Burton Commercial
£18,500 per annum
05 Aug 2017
31 Aug 2017
Contract Type
Full Time
My client is currently recruiting for a Customer Accounts Based Executive to join their busy team in Burton on Trent.

This role will be working with customers dealing with their Accounts. You will ensure all customers receive high end customer service at all times, whilst ensuring their accounts are co-ordinated.

The role will involve:

• The setting up and authorisation of new client or re-seller trading accounts

• Handling weekly payments for clients within remit and contributing to the production of ongoing revenue management.

• Review of established accounts with Business Development Managers, Partner Development Executives, Sales Support Manager and Head of Sales as required.

• Order processing.

• Conducting random reviews of all accounts (quality, patterns of fraudulent connections, commission owed etc).

• Checking all accounts that are in arrears and initiating appropriate action/proceedings.

• Small claims handling – submitting paperwork and chasing accordingly.

• Liaising with company Solicitors to ensure appropriateness of all legal documentation etc.

• Team working with other customer account team members, accounts administration, BDMs and internal Sales & Marketing teams.

Experience required:

• Excellent Customer Service skills – confident when dealing with difficult situations

• Good understanding of elements of credit/account management gained in similar role

• Understanding and some practical experience of all relevant credit control legislation would be helpful

The package will include:

• Basic £18.5k per annum

• Bonus after 12 months within the company based on performance

• Hours: Monday to Thursday 9:00 a.m. to 5:30 p.m and Friday 9:00 a.m. to 3:00 p.m, with a half an hour for lunch each day – 37.5 hours per week

• Stakeholder pension scheme

• Life assurance

• Health Cash Plan

• 28 days holiday (inc. Bank/Public Holidays), increasing with service

If you are interested in this role, please apply online or email your CV to or alternatively, please call and speak with Jessica!