Senior Service Advisor
Job Role: Senior Service Advisor
Location: Sutton Coldfield
Salary: upto £22,000pa plus FANTASTIC OTE/BONUS
Is customer satisfaction at the heart of everything you do? Do you want to control your earning potential? If so we want you! Like us, you know that customer service isn't just about providing a service - it’s about building warm, trusted relationships.
The Senior Service Consultant role is one of the busiest, most exciting and critical roles in our dealerships. The role holder acts as the relationship manager between the customer and the workshop, ensuring our customer satisfaction levels are outstanding. The Service Advisor is the first point of contact for our customers who need to be treated with all the respect and care you get from a top retailer. They call customers in advance of their visit to welcome them and ensure they are clear what they need to bring with them. On arrival the Service Advisor will take the customer through all the necessary paperwork ensuring they understand all the technical terms of the work that needs to be carried out. They are responsible for setting customer expectations and keeping in touch with them throughout the service or repair of their vehicle. It is also their responsibility to take payment, sell additional products and follow-up with the customer the following day to ensure they are happy with the work completed.
Therefore, we are looking for an exceptional individual with excellent inter-personal skills as well as time management and organisational skills to ensure the efficient booking and servicing of customer vehicles. You will be assertive and a great team player with excellent communication skills and the ability to sell additional products and services to our customers.
Ideally you will have Customer Service and Telephone experience, preferably within the Motor Industry although this is not essential.
VAG experience preffered but not essential
Please contact Katy Murphy @ Auto Skills or send CV to
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