Support/Test Technician

Colossus Associates
06 Aug 2017
14 Aug 2017
Contract Type
Full Time
Support and Testing Technician
Nr Bromsgrove

2017 is set to be a prosperous year, especially with the rise of E-Commerce through Web and Mobile applications, being developed to make everything easier for customers and the company alike.
My client are one of the West Midlands most exciting organisations and you will have consciously or subconsciously seen them over the past 10 to 15 years.
They have stamped their mark within their industry and are now creating new ways to make what they do an easier process for their clientele.

With a growing team, they now seek a Support/Test technician to perform the following duties.

Main Duties
1) Handling tickets that come into our bespoke system or taking calls to support.
a. Here you would be expected to investigate the issue to validate and confirm the problem. This may involve an extended investigation that could require you to interact with the end user in a number of ways (on the phone, screen sharing or physical visit). On verifying the steps needed to reproduce the issue you would assign the ticket to a developer for fixing. Depending upon the nature of the ticket you may be the one doing the fix!
2) Creating Reports.
a. Using the data query language T-SQL you will create stored procedures to get information out of the database to producing reports in our bespoke system.
3) Testing new development or bug fixes before go live.
a. Essentially you would be the gateway to new work or fixes being put into live production. You will test the work to breaking, putting yourself in the shoes of the end user to think through how they might interact with it and what they might do, feeding back to the developer your findings to assist in producing a useable end product that meets or exceeds the specification.
4) Producing Documentation
a. This might be training manuals, or other such ancillary information that might support the release of new projects or support existing ones.
5) Providing Training
a. Here you may be required to hold training sessions to individuals or groups as necessary.
6) Co-Ordinating releases
a. Help to coordinate across multiple departments, releases that could impact on the operation of the business.

Qualities Required
1) Familiar with the use of Windows PC, Office and Mozilla Firefox.
2) An understanding of how websites function.
3) An appreciation for computer networking.
4) Strong written and verbal communication skills.
5) Methodical, well organised and analytically minded.
6) Desire to learn and improve own knowledge and understanding.

1) Familiarity with T-SQL

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