Response Coordinator

18000.00 - 20000.00 GBP Annual + GBP18000 - GBP20000/annum
08 Aug 2017
29 Aug 2017
Contract Type
My client is a very successful window, door and curtain walling company that trade across both the domestic and commercial markets. Due to gaining further contracts and expanding their reactive division, they are looking to recruit a response coordinator to assist the daily tasks of running the growth response maintenance and glazing contracts.

They are looking for someone who is:
Reliable, methodical, has good communication skills, a good team player, self-motivated, pays attention to detail and will be committed to join a leading company that are continuing to develop and grow.

The ideal candidate must:
- Be able to log and manage multiple reactive works at any given time
- Provide accurate updates on outstanding work and completed work to clients and colleagues to ensure a high standard of work and the correct use of company resources
- Accurate route planning is required so good geographical knowledge is needed
- Work in partnership with colleagues to enhance our service to clients
- Be involved in managing site attendances, delivery and completion of reactive maintenance and glazing works
- Issue the relevant reactive works to the engineers
- Deal with all works in a professional manner and treated as a priority at all times
- Be able to engage in constant communication with the engineers and co-workers to ensure maximum productivity
- Be proactive and manage their time well. This is key due to the fast paced nature of the role.
- Be the first point of contact for the client base. You must be able to liaise in a professional manner and handle any complaints/concerns in an appropriate way whilst finding the ideal solutions/answers.
Must also have:
- Experience within the window and doors industry
This role may suit somebody who has previously been within a service engineer role, looking to move to an office role.

For more information contact Sarah on (Apply online only) quoting reference MM466