BMW Service Development Consultant - Field

MSX International Limited
35000.00 GBP Annual
08 Aug 2017
16 Aug 2017
Job Type
Contract Type
Field Based - Shropshire, Cheshire, Staffordshire, Derbyshire

An exciting opportunity has arisen with us for an experienced Service Development Consultant to represent a premium automotive manufacturer within the retailer network. The successful applicant will be responsible for improving labour and parts sale performance through analysis, process improvement, and coaching and project implementation. The role is field based in the North West of England around the Cheshire / Staffordshire area and offers not only a competitive salary but a large range of company benefits.

Main purpose of the role

- The main purpose of the Service Consultant is to assist the retailer network to improve Labour and Parts sales performance through process and financial analysis, process improvement, coaching and special project implementation.

Candidate Responsibilities

- Undertake Aftersales Business Reviews - which through a review of all operational and financial elements of the Service department will identify potential for performance improvement. Drawing upon experience, understanding the strategic objectives of both the retailer and 'client', define the opportunity and propose the set of action points to drive departmental performance
- Respond to retailers and or 'client's' request for specialist Service support and knowledge on an 'ad-hoc' or ongoing basis for specific retailers
- Guide the retailer through the process of 'managing change' - a combination of agreed actions (for both the retailer and the consultant), regular progress reviews and 'hands-on' support
- Support 'client' with the delivery of projects and initiatives conceived to increase Labour and Parts sales through new/revised processes, new technology etc.
- Provide the 'client's' retailer network with a dedicated 'channel' for all Service related queries and topics
- As required, provide retailer feedback on initiatives, concepts, marketing campaigns, new products etc. to 'client'

- Be pro-active around working with the retailer on developing new ideas and initiatives, feeding these into the key stakeholders within the 'client' and as required, assistance with deployment
- Develop a strong operational relationship with the Service Manager, Service Team, Head Of Business and Parts Manager at all retailers
- Document the 'output' of all retailer visits through a documented Action Plan and Visit Report
- Maintain communication with the retailers between visits to offer guidance/support and to ensure that agreed actions etc are 'on-track' for completion
- Take responsibility for diary management - liaising with the retailer, Project Manager and 'client' to ensure that commitments to the retailer, 'client' and MSXI are maintained

Candidate Specification

- Demonstrate a sound understanding of running, managing and developing a Service Department - with demonstrable results
- Ability to interpret, analyse and make recommendations from variable sources; Inter-Dealer Comparisons, Management Accounts, DMS reports, etc.
- Experience and expertise in carrying out on-site root cause analysis
- Experience of coaching would be an advantage, but not essential
- Ability to build rapport and trust, quickly
- Flexibility to stay away from home for up to three days at a time
- Excellent communication skills
- Good level of literacy and numeracy
- Computer literate especially with Microsoft Office

Competencies and Skills required

- Strong interpersonal skills and effective communicator
- Experience having worked with a high-performance, collaborative, constructive peer group is a plus
- Excellent verbal and written communication skills with exceptional attention to details.
- Can demonstrate a high degree of being able to work on own initiative and motivation
- Enthusiastic, flexible and proactive personality
- Personal qualities of integrity, credibility, and a commitment to and passion for the brand.
- Strong business acumen, customer focus and automotive knowledge
- Strong organizational and time management skills
- Numerical personality

Reporting to


Working hours

- Full time and prepared to work overtime when needed

What we offer

- Competitive salary (UP TO GBP35000 - made up of basic and bonus)
- Mobile
- Laptop
- Company car with fuel card
- Business expenses
- Other company benefits: - o 25 days annual leave (pro rata)
- o Company contributory pension plan
- o Cash back health care scheme (benefit value approx. GBP675)
- o Life assurance
- o 20 days full pay sick days (after three months service)
- o Salary exchange childcare vouchers
- o Car salary exchange scheme


Email your CV to Dan Lombard

MSXI is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity