Support and Testing Technician

£18k pa
07 Aug 2017
16 Aug 2017
Contract Type
Full Time
Support and Testing Technician

Job Description

A an exciting opportunity to join a well-established company for a support and testing technician covering all bespoke in house applications and reporting duties.

Main Duties

- Handling tickets that come into our bespoke system or taking calls to support.

Here you would be expected to investigate the issue to validate and confirm the problem. This may involve an extended investigation that could require you to interact with the end user in a number of ways (on the phone, screen sharing or physical visit). On verifying the steps needed to reproduce the issue you would assign the ticket to a developer for fixing. Depending upon the nature of the ticket you may be the one doing the fix!

- Creating Reports.

Using the data query language T-SQL you will create stored procedures to get information out of the database to producing reports in our bespoke system.

- Testing new development or bug fixes before go live.

Essentially you would be the gateway to new work or fixes being put into live production. You will test the work to breaking, putting yourself in the shoes of the end user to think through how they might interact with it and what they might do, feeding back to the developer your findings to assist in producing a useable end product that meets or exceeds the specification.

- Producing Documentation

This might be training manuals, or other such ancillary information that might support the release of new projects or support existing ones.

- Providing Training

Here you may be required to hold training sessions to individuals or groups as necessary.

- Co-Ordinating releases

Help to coordinate across multiple departments, releases that could impact on the operation of the business.

Qualities Required


- Familiar with the use of Windows PC, Office and Mozilla Firefox.
- An understanding of how websites function.
- An appreciation for computer networking.
- Strong written and verbal communication skills.
- Methodical, well organised and analytically minded.
- Desire to learn and improve own knowledge and understanding.


- Familiarity with T-SQL

If this opportunity sounds like the role for you, please contact me via email or call me to discuss the role further on **************

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, gender reassignment, marriage and civil partnerships, pregnancy or maternity or age.