Customer service / Application Support Consultant

Recruiter
Pinewood Technologies Plc
Location
Chelmsley Wood
Salary
Up to £18K (on experience) + 5% Bonus + Benefits
Posted
07 Aug 2017
Closes
07 Sep 2017
Contract Type
Full Time
We are currently seeking to employ a driven, enthusiastic individual to join our team as a customer service support consultant. We are looking for someone with great communication skills, a problem solver who is able to manage their own workload.

We are a software house dedicated to providing industry leading dealer management solutions to car dealerships across the UK. As a customer support consultant, you will deal with customer queries ranging from simple How-to questions to queries regarding software support with a focus on the accounting and sales area of our system.

Key Responsibilities;

- Taking incoming phone calls, emails and online chats from our customers with queries regarding the system
- Ensuring all customers are dealt with in a timely manner and dealing with existing cases promptly.
- As knowledge of the system grows sharing that through our internal knowledge base and with the rest of the team
- Attending training as required and progressing through our training academy (which includes incremental salary rewards based off self-learning and self-progression)

Salary;

Starting from £16K + 5% Bonus + Excellent Company benefits (including childcare vouchers and car purchase discount schemes) + Free onsite parking and staff gym + 25 Days Holiday, In addition to the standard UK bank holidays

Our extensive internal training academy allows for a self-propelled increase in salary for each stage of progression through the academy putting your earning potential in your own hands.

Hours of work;

37.5 hours per weeks on a three shift rota (7am - 3.30pm, 9am - 5.30pm and 10.30am to 7pm). Some occasional weekend and bank holiday work is expected

Location;

This role is based in Birmingham Business Park, commutable from Sutton Coldfield, Solihull, Coventry, Warwick, Castle Bromwich, Marston Green, Nuneaton, Warwickshire and the West Midlands. With excellent public transport links to all areas from Birmingham International train station.

Skills;

Previous experience in the following sectors are highly desirable;

- - Information Technology
- - Automotive industry
- - Accountancy or finance
- - Customer service roles
- - Helpdesk roles

A successful applicant will have the following traits; problem solver, great communicator, quick study, detail-orientated and self-motivated.