Customer Service Assistant

Extra Personnel
8.00 GBP Hourly
09 Aug 2017
30 Aug 2017
Contract Type

Customer Service Assistant

We are recruiting for a Customer Service Assistant on behalf of our client based in Stafford .

Duties and Responsibilities of a Customer Service Assistant

  • Interprets Customer requirements based upon telephone calls/e-mails received
  • Records and enters Customer requirements to CRM system in a timely and accurate manner
  • Liaises with service network to schedule timely completion of Customer orders
  • Resolves Customer technical enquires by obtaining information and calling Customers back
  • Updates Customers of issues/delays on orders and offers suitable solutions
  • Provides sales results and information by preparing and submitting shift summary report
  • Performs final processing/administration of orders received
  • Maintains Customer/supplier records
  • Maintains quality service by following organization standards
  • Maintains technical knowledge by attending educational workshops
  • Promotes products by suggesting related products, offering quality discounts or special promotions
  • Initiates orders via outgoing telesales calls
  • Liaises with Sales Area Mangers/Depot & Operations Managers/Service Manager for Customer orders and technical information.

Details of a Customer Service Assistant

  • Location: Staffordshire
  • GBP8.00-9.00 per Hour.
  • Hours: Mon-Fri 37.5 Hrs Per Week
  • Temporary to Permanent

Skill and Experience of a Customer Service Assistant

  • Customer Service
  • Teamwork
  • Quality Focus
  • Meeting Sales Goals
  • Problem Solving
  • Telephone Skills
  • Motivation for Sales
  • Professionalism
  • Communication Skills
  • Computer Skills
  • Accuracy/Attention to Detail
  • Product Knowledge
  • Record Keeping

Benefits of working as a Customer Service Assistant

  • 28 days holidays
  • Working for a reputable company
  • Good company Pension
  • Company car park

If you are interested in this position please click Apply