System Administrator

09 Aug 2017
17 Aug 2017
Job Type
Contract Type
Role Purpose

To deploy, administer, manage and support IRESS software suite that is deployed to the Central Services clients (production environment) and the Test and Demo sites deployed to Production Test environment.

Accountabilities & Deliverables

- Deployment includes deployment of new releases, patches and service packs and kick-start configuration artefacts. Adhere to the Change Control and Release Management framework
- Plan, perform, coordinate User Acceptance Testing (UAT) leading up to upgrade events; gaining sign-off and collaborating with key stakeholders to effectively test & communicate prior to the upgrade events
- Version control - ensure that the deployed version and configuration on all instances of Central Services sites are in line with the approved version at all times
- To be the Application System Administer for the centrally managed sites providing Tier 2 Support (Triage & problem resolution)to the Service desk, the Central Service Implementation Consultants and Telephone Account Managers
- Access Controls and user management to ensure that security requirements for access aligns to the overall IRESS access management policies including termination of users
- Risk Management - monitor, take corrective action and report on identified vulnerabilities to ensure data accessibility, integrity and confidentiality is maintained
- Business Analytics - interrogate, interpret usage statistics to provide Head of Central services with information to identify business opportunities to enable decisions to improve adoption and optimisation
- Create user documentation and train internal users on processes and procedures relating to software usage
- Keep up to date and current with the latest IRESS software releases in order to maintain expertise

Key Relationships

This role reports directly to the Head of Central services and will be required to maintain strong relationships with

- Central Services Team
- Implementation Consultants
- Telephone Account Managers
- Product
- Support

Core Knowledge, Attributes and Skills


Must possess required knowledge and be able to explain and demonstrate, with our without reasonable accommodations, that the essential function of the job can be performed

- Strong XPLAN product suite knowledge, advantageous including Exports, configuration - Wizards, Interface and field definitions
- Working knowledge of software configuration essential
- Advanced Microsoft Excel skills for reporting
- Information Technology practices, standards and procedures
- Understanding of the Product development lifecycle; User Acceptance testing; Change Control and Release Management
- Ability to design and communicate user guides


- Efficient time management skills with the ability to prioritise tasks, set and meet deadlines. Report on progress in a timely manner
- Good analytical, problem solving skills
- Strong attention to detail, methodical and ability to follow processes
- Willingness to share ideas and knowledge
- Communicating effectively through oral and written communication channels
- Ability to work autonomously, yet still form part of a team

Core Skills

Must possess required knowledge and be able to explain and demonstrate, with our without reasonable accommodations, that the essential function of the job can be performed

- Maintain an established work schedule and includes some after-hours work (nights & weekends) to complete deployment and release schedules
- Establish & maintain effective working relationships with a broad range of users that are both technical and non-technical
- Troubleshooting techniques used to resolve application related problems
- Ensuring availability, dependability and reliability of software application
- Maintain confidentiality of work related information and material
- Ability to work with a moderate degree of supervision

Entry Requirements

- Existing XPLAN knowledge advantageous
- Previous background in IT related role or industry