Customer Service Advisors - GBP7.20-GBP8.20ph - Kenilworth

Recruiter
Groomfield Recruitment Ltd
Location
Kenilworth
Salary
7.20 GBP Hourly
Posted
10 Aug 2017
Closes
20 Aug 2017
Contract Type
Permanent

Customer Service Advisors x15 Kenilworth - Immediate start

Hours: Monday - Sunday 8am - 8pm (All shifts available full and part time)

Pay rate: GBP7.20 - GBP8.20 per hour (Temporary to Permanent)

The Role

Our client is looking for a high volume of Customer Service Advisors to join the team due to company growth and expansion. The overall aim of the customer service team is to support existing customers or potential new customers by resolving any issues that may arise. Your roles and responsibilities will include

  • Respond to customer communications via: Telephone, Email, Social Media and Letters

  • Provide information to customers by verifying information and understand the request

  • To provide a high level of customer service.

  • Maintain a high degree of quality and accuracy in work.

  • Liaising and developing a rapport with customers.

  • To handle customer enquires in a professional and courteous manner.

  • Work cross functionally with other departments.

  • Able to manage own time and productivity effectively, to meet service requirements.

  • Meet performance expectations

    The Candidate

    You will have the following skills, experiences and attributes???

  • Previous experience in Customer Service is Essential

  • Experience in a Call Centre Environment would be beneficial

  • Excellent communication skills.

  • Communicate effectively in high pressure scenarios.

  • Customer service orientated.

  • Must be confident and courteous on the telephone and be able communicate effectively

  • Has the ability to make proactive recommendations.

  • Works well with a team environment

  • Is proactive

    Applicants must have their own vehicle due to the location. Excellent Company benefits to include free parking. Immediate interviews available