Scheduling or Resource Planning Manager
Job title: Scheduling or Resource Planning Manager
About Capita | Transport for London
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Capita plc has recently signed contract with Transport for London (TfL) to operate the congestion charging, low emission zone and traffic enforcement notice processing schemes.
Purpose of the role:
The purpose of the Scheduling Manager is to pro-actively manage people, systems and processes to ensure that contracted service levels are maintained at a minimum cost to the business. To be responsible for the implementation of all policies and processes that may affect volume and handle time forecasting, the scheduling of staff, operational variance reporting and the tools that are used to accomplish this. Reporting to the Resource Planning Manager, the Scheduling Manager is responsible for successfully leading a team of Planning Analysts in order to achieve business objectives.
To accurately forecast volume and handling time of all work items and processes to an agreed level of accuracy incorporating regular audits
To manage a team of WFM analysts, ensuring that all operational requirements are forecasted and planned effectively and understood, in line with internally agreed SLA's.
To manage the recruitment volume and intake dates to provide optimum staffing levels in conjunction with the recruitment team & all operational areas
To manage the all scheduled activities including holidays for all staff, including processes and reports related to these activities.
To manage the relationships between the Workforce Planning and the Operational Manager
Excellent oral and written communication skills to deliver resource planning information that is understood.
Proven organisational and planning skills and ability to deliver on time to tight deadlines.
Demonstrable skills in report production and presentation of data in a user friendly way.
Excellent Excel and Access skills.
Understanding of the dynamics of a workforce management system,
Experience of managing people with the ability to build and lead teams
What we hope you will do next...
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.
If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.