Welfare Benefits Officer

Fortress Recruit
22.50 GBP Hourly
10 Aug 2017
23 Aug 2017
Job Type
Contract Type

Revenues & Benefits Responsibilities

Welfare, Revenue and Housing Benefits

Responsible for Revenues & Benefits department sales ledger transactions such as raising invoices and receiving income, ensuring credit control and debtors list is kept to a minimum.

To liaise with accommodation manager and line manager regarding new referrals and process the Placement Pack (i.e. administration of the admission procedure) as per company policy and procedure.

To deal with general administration and office related duties.

Manage all matters and queries with the Government Benefits Agencies/Departments or any other funding agencies like changes in circumstances.

Completing and administering all benefits related applications such as Disability Living Allowance (DLA)/Personal Independence Payment (PIP), Department of Works and Pensions (DWP) and Housing Benefit (HB); achieving maximum tier of entitlement.

Manage and maintain invoicing of client's benefits, other income and service charge, and audit those benefits to ensure that the correct amounts are being received.

Producing client statements and other reports for clients and accommodation managers.

To maintain and keep up-to-date company database and Lewisham portal for all benefits and revenue related matters.

Financial and Accounting Responsibilities

Administer and control of purchase order and purchase ledger system. To raise purchase orders for company representatives as and when required.

Reconciliation of the sales ledger between two company databases. To ensure that accounts system debtors report and sales ledger reconciles with other related company software.

Supplier management coding, capturing, reconciling, recording, managing and dealing with queries

To maintain and keep up to date company accounts package (Xero.com) for all benefits related matters.

Bank reconciliations for income and expenditure.

Sales ledger: all related aspects such as invoicing, receipts, adjustments and queries.

Best Practice Responsibilities

Assisting in developing and maintaining a quality of life for tenants in line with current best practice.

To co-ordinate and liaise professionally with business associates, external professionals, local authorities and other stakeholders as a matter of course to fulfil the company's services.

Developing and maintaining a quality assurance systems and best practice in accordance to the company policy & procedures.

To monitor high standards in the benefits and revenue department in line with the company's standardisations, policy and procedure.

To ensure that the department and office is kept clean, tidy and organised at all times whilst operating a clear desk and, where relevant, paperless department.

To promote and maintain good personal relationships within the supportive community. To undertake and provide positive assistance in problem solving and handling any eventuality that arises.

Responsible for implementation of given policies and procedures. Promote best practices and adherence to company policies and procedures by staff.

Personal Approach

To maintain the tenants' privacy, dignity, independence and choices at all times.

To keep professional confidentiality.

To work towards maintaining a positive, united, co-operative, collegial and understanding relationship with colleagues, tenants, staff and all stakeholders.

Exercising setting a good example to all members of staff, tenants and stakeholders.

To maintain a professional identity demonstrated in appearance, cleanliness, manner and conduct and encourage all staff to do likewise.

To maintain the tenants' privacy, dignity, independence and choices at all times.

To keep professional confidentiality.

Skills, competencies and qualifications

Knowledge of accounting terminology, experience with accounting systems, understanding of filing systems, mathematical skills, administrative skills, organisational skills, attention to detail, Ability to detect inconsistencies, prioritisation skills, communication skills, typing skills, data entry and (preferably AAT qualified or one-year relevant experience).

Full knowledge of and experience in all matters relating to housing benefit, DWP benefits, DLA/PIP regulations and other funding and benefit agency.

Proficient computer literacy in Microsoft Word, Excel, Outlook and internet and in keyboard skills.

Sound experience in databases and software.

Ideally a person with a degree graduate or person with a sound knowledge of Revenue and Benefits and Accounting.