Retail Operations / Account Manager (Wholesale) Fashion Footwear Brand

25000.00 GBP Annual
10 Aug 2017
17 Aug 2017
Hair & Beauty
Job Type
Contract Type

Retail Operations / Account Manager (Wholesale Merchandising) - Fashion Footwear Brand
Notting Hill, London
Up to GBP25,000

++ Do you have a experience in retail wholesale merchandising / customer services role? Can you use SAP? If yes, we'd love to hear from you ++

About the brand:

Fashion Footwear Business started in London by 4 friends in 2007 when one lost a bet. Today we make footwear for women who go from work to play. One of the fastest growing companies in the UK and truly a global brand where we sell our world class footwear in 60+ countries.

Life. Moves. Fast. So grab it, do something new, don't let it pass you by.

If you like a fast paced entrepreneurial environment, the idea that work can be fun and that you can make a real difference - then this is the place for you.

Key Purpose of the Customer Operations Executive / Account Manager Role:

Being the main point of contact for UK & US Wholesale/Distributor/Travel Retail customers:

+ Maintain, service and manage the supply chain, customer service, credit reporting, system functionality and administration for your customer base.
+ Continuously review operations to ensure efficiency and exceptional service levels.
+ Owning the relationship between the customer and the brand ensuring world class customer service levels are achieved and maintained.
+ Ensure all orders are received on time per KPIs and processed accurately to guarantee timely deliveries managing customer expectations.


+ Managing customer accounts in UK & US Wholesale/Distributor/Travel Retail; coordinating and communicating with customers on all aspects of their order book, including SAP sales order entry & maintenance, supply chain and shipping/logistics compliance monitoring.
+ Gaining a deep understanding of the brand to enable cross-selling and up-selling wherever possible; potentially finding replacement styles for orders, supporting ad-hoc creation of Special Make Up programs, add backs and POS orders.
+ Communicate and work cross functionally with Sales, Product, Finance, Demand Planning and Factory/Warehouse personnel.
+ Ensure orders are delivered on time and in full.
+ Identify process improvements and support operational efficiency whilst managing customer expectations.
+ Raise invoices, credits, debits and warehouse returns.
+ Liaising with all ad hoc requests as required.
+ Provide periodic shipment and Backlog reports based on delivery/credit status of a/c base and managing risk to the businesses shipment forecast.
+ Perform other duties as required / assigned by manager.
+ Attending sell-ins, and review meetings to support business development.
+ Ensuring all customer queries are resolved in a timely manner.
+ Ensuring all relevant marketing tools are provided to customers, complying with each Region's targeted consumer base.

Customer Operations / Account Manager Required Knowledge, Skills & Abilities:

+ SAP experience essential in wholesale merchandising/customer services
+ Advanced Excel skills
+ Highly motivated, confident and organised individual
+ Works well under pressure when working to tight deadlines
+ Develops and uses collaborative relationships to facilitate the accomplishment of work goals
+ Experience in the footwear industry is desirable
+ Advantageous but not essential: Fluent in German, Spanish, Japanese, or Mandarin
+ Maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
+ Clearly conveys information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message
+ Makes customers and/or consumers and their needs a primary focus of one's actions; develops and sustains productive internal and external customer and/or consumer relationships
+ Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or develops appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences
+ Able to manage, plan and organise work in an effective and efficient manner
+ Commits to achieving goals within guidelines and values of organisation; drives continuous improvement in all organisational processes; tackles problems and requests for assistance directly and efficiently; follows through on commitments and meets deadlines; sense of urgency

You may have worked in the following capacities:
Customer Support Executive, Trade Account Manager, Retail Wholesale Account Executive, Supply Chain Executive, Merchandiser, eCommerce Support Executive, Online Trading Executive.

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.