We are currently recruiting for an experienced Administrator to work on a full time permanent basis in Coventry City Centre. The purpose of the role is to provide accurate and effective frontline administrative support to the team leader and excellent customer service to our clients, suppliers and candidates.
The role will involve working Monday to Friday 9am till 5.30pm and offers a starting salary of GBP18,000.
Main duties for the Administrator:
Communicating daily with key clients, suppliers, managers and candidates to offer the best service levels and identify any future needs.
Creating and maintaining manual and computerised records
Record track and record daily and weekly activity
To take accurate and timely messages and to pass them onto the relevant person.
To send concise and courteous emails to candidates and clients
Accurately managing and updating data spreadsheets daily and weekly onto in-house systems to ensure all activity is tracked and measured.
Providing the team leader with timely business information daily and weekly
Responding promptly to client and candidate queries
Handling clients and candidate situations sensitively and maintaining confidentiality and discretion at all times
Planning, organising and building contingencies daily to meet daily and weekly SLA's and KPI's
The ability and confidence to use your own initiative, when faced with obstacles but knowing when to escalate to the team leader when appropriate
Striving to deliver continuous improvement to customer/client service levels Checking daily spreadsheet data entries ensure accuracy
Attending and contributing to team meetings to ensure targets and KPI's are met and knowledge and best practice are shared with colleagues
Identifying and implementing relevant training to ensure continual personal and team development. Knowledge
An intermediate working knowledge of MS Word - a good understanding of how to format or edit documents to a high standard of presentation
An intermediate working knowledge of MS Excel - can produce accurate spreadsheets
Experience of an administrative function in a service environment
Experience of meeting deadlines and targets
Ability to create Excel spreadsheets
Ability to compose concise and courteous emails
If you are interested in this role please click APPLY!
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