IT Service Desk Apprentice

QA Ltd (Apprenticeships)
7800.00 GBP Annual
10 Aug 2017
23 Aug 2017
Job Type
Contract Type
Currently in search for an enthusiastic apprentice to join the league in IT.

Employer Description

For over 140 years, my client have been helping their customers, staff and their families with their finances. With no shareholders, they are run for the benefit of their members, which means they can focus on delivering the things that are most important to them.

They set audacious goals; as well as providing a compelling trajectory of personal growth; they are a brand you'll be proud to work for!

Job Description

My client, a leading Financial Services firm, are looking for an IT Service Desk Apprentice to kick off their career in IT while receiving world class training from QA Apprenticeships. The business have offices throughout the UK with this particular role based in Lichfield, West Midlands.

Main role/ responsibilities

This is an IT Service Desk Apprenticeship and you will be trained to carry out the below duties:

- 1st line support - Diagnose IT related problems from in-house services as outlined in the service catalogue to include software & hardware, such as Servers, network equipment, Blackberries, Laptops, PCs, Printers and Telephones. Diagnose network issues and VPN related faults
- Provide single point of contact for Receiving, logging and managing calls from internal staff via telephone and email, providing high levels of customer service
- Take ownership and management of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner and liaise and manage the business expectations through to resolution
- Maintaining an Asset Database and track changes for Asset and Configuration Management purposes
- Provide support and knowledge transfer documents to users in relation to Microsoft technologies including MS Office applications used within the business (Word, Excel, Outlook, PowerPoint)
- Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
- Provide Blackberry Enterprise Server Express support and Coordinate Blackberry account management and provision
- Strive and demonstrate passion for the job by looking for and contributing to areas within the business for continuous improvement where IT can assist with guidance or solutions

Qualities / essential requirements

- Good communication skills and telephone manner
- Well organised
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service, developing new skills and tackling challenges head-on
- A proactive approach and acts on initiative - problem solver
- Resilient
- Capable of performing - both in reactive and proactive environments
- Capable of working on own initiative
- Self-disciplined
- Aptitude to pick up new areas and learn new skills to support the business as it changes

Other requirements

CRB Security Check required

Desired Qualification

3 x GCSE (or equivalent) at grades A-C in any subject plus GCSE English and Maths (or equivalents) at grade D or above

Daily working days/ hours

Monday - Friday, 9.00am - 5.00pm, 37.5 hours per week.


Potential for a full time role at the end of the Level 3 Apprenticeship with a full salary review, as well as further accredited training from QA Apprenticeships.