IT Application Support

Big Red Recruitment Midlands
17000.00 - 20000.00 GBP Annual
10 Aug 2017
18 Aug 2017
Contract Type
IT Support / First Line Support Analyst / Service Desk

A vibrant, dynamic and forward thinking company that develop and provide software solutions for customers across the UK are seeking an IT Support Analyst to join a growing team. This role has a direct career progression path through to a Software trainer.

Title: IT Application Support / Software Support Analyst
Location: Bromsgrove, Worcestershire.
Salary:GBP17,000-GBP20,000 + Bonus Structure + Pension + 25 days holiday + Private healthcare + Cycle to work scheme + Life and income protection insurance

Key Skills:

* Customer service
* Passion for IT
* Motivated / driven
* Fast - learner


* SQL knowledge/experience
* Application Support

The Role:

My client is currently looking to recruit a Support Analyst to provide an excellent helpdesk support service to all customers. The successful candidate will log all helpdesk calls and emails, solve any issues that are possible and escalate those that are more technical to 2nd Line Support. You will be the first point of contact for all helpdesk enquiries, and will be responsible for informing clients of progress at all times and following queries through to resolution. This position could suit somebody from a customer service background that is looking to start a career within IT. You will also get involved in some user training of the software which will offer some good variety. You will be offered the chance to progress into a more senior training or project managment role should you show good potential.

The environment is busy, dynamic and very fast-paced and employees therefore have to be highly motivated and energised.

The Company

My client is an award winning, innovative software company with ambitious growth plans. This is an industry leading company with a large customer base. They are seeking a bright, articulate and driven Application Support Analyst to help the business grow.

Big Red Recruitment are working on this role exclusively and have interview times already booked. Please clicks apply and get in touch if you are interested in this role.

Key Words: application support analyst, application support, software support, software support analyst, 1st line support, first line support, helpdesk support, customer service, customer support, system support,