Product Delivery Lead

Zonal Retail Data Systems Limited
Very Competitive Salary + Excellent Benefits
10 Aug 2017
23 Aug 2017
Contract Type
Reporting To - Senior Software Delivery Manager / Head of Software

Overall Purpose of the Job

Zonal Marketing Technology are part of the Zonal group. Our DNA is that of a fast-moving start-up, but we have the benefit of being the UK's largest technology provider to the hospitality industry. Our products are used by over 11,000 pubs, restaurants and hotels. Customers include national brands like Pizza Express, JD Wetherspoons and All Bar One. We provide our customers with the solutions they need to make their business a success. These solutions include mobile apps for ordering and web apps for engaging with consumers either through loyalty or reservations. By linking these solutions to Zonal's EPoS (till) system, we help hospitality brands to understand their customers' behaviour and preferences, enabling them to excel in an increasingly competitive market.

We're looking for dynamic individuals who share our passion for driving innovation and using technology to build better businesses. We're going on an exciting journey, and we need more like-minded travellers to help us get there!

You will be an active member and leader of a Product Delivery team. The team you lead will be cross functional potentially comprising of developers, test engineers and business analysts. You will be expected to be hands on member of the team. This role is all about Delivery; leading the delivery team and actively, through being hands on, contributing to its success.

You and your team will operate with a large degree of autonomy, with choices about process and technology stack. You will be responsible for ensuring your team remain aligned with the overall strategy and process striking the right balance between consistency and flexibility.


This role is part of the iOrder team in Zonal Marketing Technologies. This growing team is focussed on building mobile and web-products which enable our customers to provide improved guest ordering propositions. Recent successes include the roll out of our Order and Pay White Label App to 1000 sites in the hospitality sector.

The cross functional team consists of all the skills and expertise needed to define, build and ship the product and uses the following tools and technologies:

- - TFS for SDLC including story management and planning, code repository, automated build and test management.
- - Postman
- - Coldfusion
- - PHP (CodeIgnitor)
- - React and Redux
- - Native iOS (Objective C) and Android
- - Octopus for Automated Deployments
- - Internal automated test framework (C#)

Main Duties and Responsibilities

- Responsible for enabling the commercial success of your product, which includes both the operations of the product (uptime, performance, user experience) and the successful delivery of the product roadmap (features).
- You will monitor and report on the production usage of your product, ensuring pro-active steps are taken to stay one step ahead of customer demand; where customers may be internal or external.
- Deliver products, or projects, using the appropriate agile project management methodology as part of, and through, your team.
- It will be your role to make sure the team is performing to its optimum capability while maintaining good practice and achieving a high level of quality; and low team turnover.
- Lead the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team.
- You will enable and foster a culture of innovation and professionalism within the team where there is clear ownership and accountability, and where individuals take pride in their deliverables and creating a positive customer impact.
- As a line manager you will recruit, develop, coach, motivate and performance manage those in your team.
- Part of your job will remains hands on, making the best use of your functional knowledge, experience and expertise to contribute to the team's successful ability to deliver.
- Actively participating in the Product Delivery community, sharing and re-applying skills and knowledge and bringing in best practice.
- Work with the Product Function to help define the roadmap for any given product ensuring that delivery timescales are achievable, realistic and commercially viable.
- Ensure that the team is able to provide the necessary support, in and out of hours, to our customers. Drive improvements in this support.
- You will be expected to help build a technology function where teams and products are loosely coupled but tightly aligned: We don't want tight dependencies between products as that makes delivery more complicated, but we do need all products improving the overall solution and heading in the same direction
- It will be your responsibility to ensure a balance between consistency and flexibility: teams need freedom when it comes to process and technology choices, but when appropriate it has to be consistent between teams.

Skills, Knowledge & Experience

- Having been working in software delivery teams for some time you will have become the go to person to help get things done. You have the proven ability to inspire and motivate team members to increase individual and team performance. As a natural, confident and clear communicator you will have experience liaising within technical and non-technical teams and across organisational boundaries. Your communication will be second to none.
- You will be motivated by getting things done, and getting them done in the right way, first time.
- Using your communication skills you will keep key stakeholders aware of progress against plans and help mitigate risks, provide contingency plans and options.
- You will have been a hands on member of a Software Delivery team, and you will want to spend some of your time continuing to operate in a hands on capacity.
- You can demonstrate your ability to make decisions based on balancing an understanding of the best interest of the product and the best interest of the business - equally you will know when to escalate.
- You will have learnt, through being a member of a delivery team, those factors which make delivery successful or unsuccessful and will use this knowledge to ensure positive outcome and build a track record of delivering software releases on time and within budget
- Ability to work closely with other key functions which may include Product Management, Infrastructure teams, DevOps team to enable delivery.
- Have a proven track record of successful delivery through agile development teams and a clear understanding of Agile principles and techniques
- It will be clear and demonstrable that you have been a core and key, hands on member of a cross functional delivery team, and have the skills to continue operate in that capacity.