Money Advice Caseworker 2 vacancies

Spitfire Advice and Support Services
£23,000 - £25,000 depending on experience
09 Aug 2017
17 Aug 2017
Contract Type
Full Time
Summary Job Description for Money Advice Caseworker Vacancies

Background information: 

Spitfire Advice & Support Services Ltd (formerly Castle Vale Tenants and Residents Alliance) is a resident led not-for-profit organisation that exists to provide help, information and support for residents of the most excluded communities predominately in the North & North East of Birmingham however, some venues are throughout Birmingham.

Since 1995 we have been working with communities that sit on the margins of society and are socially isolated for a number of reasons. We are funded from a variety of sources, these include: Birmingham City Council; Castle Vale Community Housing Association; Castle Vale Endowment Trust Fund; the Big Lottery and Seven Trent Trust Fund and other corporate funders. This funding enables the delivery of a number of projects that support residents; these include our Money Advice and Financial inclusion programmes and our supporting people into employment programme.

We also provide support for the voluntary and community groups and volunteers through the work of the Development Agency.

The Money Advice Caseworker will support residents who are affected by welfare reforms and have complex welfare benefits and debt issues.  Extensive experience of Legal Services Commission casework in the context of the Advice Quality Standard will be required as will experience of working in a target driven environment.  However, understanding that people are our priority will remain a key focus at all times.

Key accountabilities/job purpose:

Service delivery:

Responsible for Money Advice casework (benefit and debt) as part of the Money Advice team in Castle Vale and the wider Birmingham area to include:

The delivery of the core Money Advice Service (Benefit and Debt casework and advice) on a one to one basis with clients.
The provision of advocacy and court representation as and when needed by users of the service mainly County Court representation and Tribunal advocacy and representation.
To support, with other team members, the development and delivery of the service on an outreach basis both in Castle Vale and Birmingham to ensure that we meet all our contractual obligations.
Working unsociable hours as and when required to meet the needs of our clients.
To assist the Head of Service in the collection and compilation of relevant data for monitoring purposes in line with AQS standards and to ensure contract compliance.
The maintenance of client records and other data ensuring that they are up to date and accurate.
To support and train volunteers and where required trainee case workers.
The promotion of the service or a specific project through one to one engagement with clients and supporting the delivery of the out of hour’s money advice service.
The support of the delivery of Money Advice sessions via trained volunteers.
To deliver training in Welfare Benefits and Financial Capability
To identify and act on social policy issues
To attend meetings on behalf of Spitfire Services as required
To communicate Welfare Reform and other Welfare Benefit changes to our staff and partner organisations as required.
Carrying out other work as required by the Head of Service in support of the delivery of the service. 
The implementation and maintenance of the systems and procedures.

Policies and procedures

All staff are expected to work co-operatively with colleagues including offering support and advice and contributing to the development, induction and training of staff and volunteers.
All staff are expected to work with a view to achieving best value in all areas of work.
To work at all times in accordance with, and to assist in the development and implementation of policies and procedures appropriate to Spitfire Services and its Board Members
To work at all times with due consideration to the Health and Safety of self and others in accordance with our Health and Safety Policies.
To work at all times in line with our commitment to diversity and equality of opportunity for staff, volunteers and service users. 
Responsible for maintaining confidentiality concerning all information relating to staff, volunteers, service users and funders.


To undertake training and attend team and other meetings as required
To demonstrate a commitment to the aims, objectives and work of Spitfire Services
To carry out any other duties commensurate with the post as required by Spitfire Services.
Weekend and evening work as required by the post.

For more information about these vacancies please contact us and ask for Mrs Kuldeep Pahl or Mrs Jane Roche.

Interviews will take place week commencing 24th August 2017.