1st Line Desktop Support Engineer

Recruiter
NES Global Talent
Location
Stoke-on-Trent
Salary
£16000 - £20000 per annum
Posted
08 Aug 2017
Closes
25 Aug 2017
Contract Type
Full Time
1st Line Desktop Support Engineer – Permanent – Stoke on Trent

Essential:- Strong working knowledge of Microsoft based operating systems Windows XP, Windows 7, Windows 8. Some networking experience & understanding of TCP/IP. Basic understanding of PC hardware set-up & configuration. Flexible, pro-active approach & a willingness to learn. Good problem solving & analytical skills.
A keen interest in IT & new technology. A good understanding of MS Office including Outlook, Microsoft word, Excel & PowerPoint.

1st Line Desktop Support Engineer Job Purpose:

Providing first point of contact as a Desktop Support Engineer. Occasional visits to users at their workstations. Recording all calls & actions taken on Helpdesk. Taking ownership & responsibility for calls logged. Using judgment to resolve minor issues or delegate more technical &/or complex tasks to team members or the Technical Team, as appropriate.

1st Line Desktop Support Engineer Duties & Responsibilities

Completing all activities for new user setup including laptop builds, inductions, account creation, change, & deletion of user accounts for leavers
Supporting Mobile Devices
Performing restoration of files for users
Logging reports, fixing or escalating to the technical support team
Provide assistance to the wider IT Team
Preventative maintenance to PC/Laptops/Servers
Other miscellaneous duties as required

1st line Desktop Support Engineer Skills / Attributes Required


Any previous experience of working in a Service Desk, Call Centre, Helpdesk or support environment is desirable.
Excellent telephone manner.
Strong working knowledge of Microsoft based operating systems with emphasis on Windows XP, Windows 7 & Windows 8.
Some networking experience & understanding of TCP/IP.
Basic understanding of PC hardware set-up & configuration.
Flexible, pro-active approach & a willingness to learn.
Good problem solving & analytical skills.
A keen interest in IT & new technology.
A good understanding of MS Office including Outlook, Microsoft word, Excel & PowerPoint.

All candidates are required to have 4 GCSEs, grades C & above (inc. Maths & English) or an equivalent qualification. A Microsoft Certification or relevant degree would be desirable but not essential.

Candidates must be eligible to work in the UK

1st Line Desktop Support Engineer – Permanent – Stoke on Trent

Established in 1978, NES Global Talent provides a complete range of contract and permanent talent solutions to the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. With more than 40 offices in 28 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. Offering far more than a traditional recruitment service, we fully support our contractors while they are on assignment with everything from securing visas and work permits, to providing market leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.
This job was originally posted as www.totaljobs.com/job/75363055