CT Technical Support Engineer (Computed Tomography)

Recruiter
Trs Consulting Services Limited
Location
Birmingham
Salary
Excellent Salary + Car + Bonus + Bens
Posted
08 Aug 2017
Closes
09 Sep 2017
Contract Type
Full Time

CT Technical Support Engineer

-CT Computed Tomography Imaging Medical Systems-

Excellent Salary + Bonus + Car + Excellent benefits package including Healthcare, Generous Contributory Pension Scheme and Full and Comprehensive Manufacturers based Product Training

**An excellent opportunity for a Medical Service Engineer with a background in Computed Tomography to join a global market leader in sophisticated medical imaging systems, offering first class product training and opportunities for career development**

“Home Based” anywhere in the United Kingdom

The Company – CT Technical Support Engineer, Computed tomography

My client is a global leader in healthcare. This organisations impressive portfolio of products and fully integrated medical systems incorporates all aspects of the healthcare equipment sector, and includes medical imaging diagnostics, critical care, healthcare informatics, molecular imaging and patient monitoring systems. Offering 'best in class' solutions across a wide range of equipment modalities, their success is based upon a commitment to world leading manufacturing facilities, outstanding product innovation, excellent customer care and the recruitment and development of good people. They employ over 45,000 people globally and are an integral part of an instantly recognisable worldwide technology group.

The Role - CT Technical Support Engineer, Computed tomography

Technical Support provides problem analysis and technical clarification support services to both internal and external customers. As part of the 7 day, extended hours working proposals an opportunity now exists for a home-based technical support engineer to join the CT technical support group.

As a Technical Support Engineer (TSE), the successful candidate will be working as part of a national technical support team covering the full range of CT products. Through the technical call clarification process they aim to achieve and maintain a high level of customer satisfaction for CT products, thereby ensuring continued profitable growth of the Healthcare business. This role requires the individual to demonstrate the ability to analyse, remotely troubleshoot, repair, maintain and update the full range of CT equipment in the UK. Additionally, they must be able to communicate clearly and effectively at all levels and address customer support issues promptly and professionally.

As part of a small CT product technical support team the candidate will be responsible for providing technical support to customers. The job holder will be expected to provide a vital technical call clarification service support over all CT products, working very closely with the factory technical escalation staff, Sales and Application support teams, as well as with the Customer Support Centre Frimley.

This is a national based role so a flexible approach to travel; shift work and out of hours support and weekend working is required. The jobholder will be required to provide remote as well as field based technical support and command a high level of analytical and troubleshooting skills. Attendance of training courses and technical seminars in the UK and abroad is required. The successful candidate will be part of the help desk support team answering customer calls and providing technical solutions. Additionally, you will be required to participate in an out of hours technical support rota as part of the Customer Care centres out of hours support process.

Responsibilities

1: Provide daily technical call clarification as part of the customer care centre process.

2: Provide all types of on-site escalated technical support at a national level, in close liaison with management. This may require the job holder to travel to a customer site anywhere in the UK at short notice.

3: Provide virtual technical escalation support to Customer Service Engineers.

4: Provide reports, technical analysis, benchmarking and product technical information to all stakeholders as required.

5: As part of the customer care centre process take part in the product out of hours support rota, to provide call clarification and technical support to customers holding the appropriate contract.

6: Work in cooperation with the customer care centre, carry out reactive service, where necessary

7: Ensure that all activities are carried out in accordance with processes, local rules and health and safety policy.

8: Provide technical coaching/training for engineers or customers as instructed by management team as required

9: Conduct parts and UI technical vetting in a timely and accurate manner.

10: Provide on-site support for all related technical activity involving CT products on a national level.

Your Background – CT Technical Support Engineer, Computed tomography

1: Proven experience repairing the full range of CT products

2: IT skills, including an expert understanding & support of: EPS, DICOM & associated troubleshooting, SRS, SAP, Microsoft Office and Networking infrastructure as well as current IT technologies.

3: An understanding of clinical modality applications and workflow

4: Demonstrable experience of image quality testing and problem resolution

5: Knowledge of material logistics, spare part tracking and escalation

6: Knowledge of internal commercial processes and customer service offerings

7: Good interpersonal and communication skills with the ability to deal with staff and customers at all levels.

8: Demonstrable Technical report writing skills

The Benefits - CT Technical Support Engineer, Computed tomography

In return, the successful applicants will benefit from first class product training, recognised by the industry, which will run on an ongoing basis as new products are introduced. An industry leading remuneration package is also guaranteed, including competitive salary, company car, healthcare, contributory pension scheme, phone and laptop, along with the opportunity to progress your career within a market leading organisation.

This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business.


This job was originally posted as www.totaljobs.com/job/75358676