IT Help Desk Technician

Up to £21,000 per annum depending on skills & experience, + benefits
08 Aug 2017
26 Aug 2017
Contract Type
Full Time

Forest Garden Group Ltd. are seeking an IT Help Desk Technician with experience working in a Windows domain environment to:

·Provide 1st and 2nd line support for end users requesting technical assistance via help desk software.

·Perform remote troubleshooting through diagnostic techniques and pertinent questions.

·Work with our IT support partners to resolve technical issues.

·Maintain servers, applications, phones and network devices over a wide area network.

Job brief

We are looking for a motivated IT Help Desk Technician to provide efficient and effective technical assistance on a variety of systems as part of a small IT support team at our head office in Hartlebury, Worcestershire. They will answer queries from users on basic technical issues and offer advice to solve them through our help desk system. You will also work with our IT support partners to resolve technical issues in applications such as Microsoft Office, Sage 1000 and QlikView.

The right candidate must have experience of working in a WAN and domain environment, communicating effectively to understand issues and explain solutions. They must be user-oriented and patient to deal with colleagues who have little IT knowledge.

We aim to provide a dedicated, friendly and effective support desk service to our 250 users across the Group, while focussing on security and continuity.


·Serve as the first point of contact for users seeking technical assistance via our help desk system, phone or email.

·Perform remote troubleshooting through diagnostic techniques and pertinent questions, with the assistance of our IT partners.

·Accurately and actively maintain asset registers, Active Directory and Exchange.

·Install and maintain desktop and laptop PCs, printers and desk phones.

·Install and maintain client software such as anti-virus, Sage and MS Office; keeping them up-to-date with the latest patches.


·A minimum of two years’ experience as a Help Desk Technician or in a similar position in a MS Windows environment.

·Experience using Windows Server 2012 and Exchange 2010.

·Ability to diagnose and resolve basic technical issues.

·Ability to manage and prioritise tasks effectively.

·Excellent communication skills.

·Customer-oriented with a friendly personality.

·One or more Microsoft Windows qualifications is preferred.

·Owning a car is essential as travel between sites will occasionally be required.

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