Retail Services Mobile Advisor Team Knowhow
Retail Services Mobile Advisor – Team Knowhow
22 hours, with flexibility to work additional hours
£7.70 for under 21’s
£8.20 for aged 21 or over
We’re a nation of tech lovers. And when kit goes wrong, life goes wrong. But not when you’re around. Join Team Knowhow and, with your super helpful service, you’ll own your expertise to help us keep all the important stuff in customers’ lives working – their technology.
So what does it take to be part of our team of experts? Like us, you’ll have a passion for making customers smile by being super helpful and a drive to never stop learning. And how you act will reflect that. With your keen eye for detail, team spirit and can-do attitude, you’ll go the extra mile to show customers and colleagues just how much you care.
Any time of any day, you never know who’s going to call into the store or what problems they’ll bring: a temperamental tablet or a smartphone that won’t switch off. As a Retail Services Mobile Advisor (known as In-Store Service Centre Mobile Pro within the business) you’ll be there – whatever they need, whatever it takes – to coach people through their technological issues.
Forget what you think you know about IT support and the people who work in it. With advanced technology now available to so many of us, helping everyone get the most out of their mobile devices and the content they have or are looking for, is more important than ever.
We don’t demand that you bring advanced technical knowledge with you, as it’s not this which sets our service apart. What we do ask for is your enthusiasm and curiosity – our team of subject matter specialists will provide you with all of the training and development you could ask for. We’ll make sure that you get plenty of training, support and encouragement of your own – and there are lots of career paths to explore across the wider Dixons Carphone group.
What are we looking for from you? You’ll need to build rapport with customers – asking the right questions and finding the right answers. At the heart of our success is fantastic customer service – being responsive to requests, keeping explanations clear and simple, and ensuring every customer leaves us delighted. Above all, you have to share our passion for achieving amazing things – for our customers, colleagues and ourselves.
As well as a great salary, we offer competitive benefits including a pension, 4 weeks’ holiday, store discount and access to a range of subsidised offers.
Dixons Carphone group is Retail Week’s 2016 Retailer of the Year and Europe’s largest specialist electrical, telecommunications and services retailer. And Team Knowhow is here to keep all that important tech working. Why? Because we want to offer our customers the whole package. Every year there are 8.5 million technology repairs in the U.K. Add this to our £10bn in annual sales, and you can see why it makes sense to be part of the bigger technology lifecycle. We’re aiming to reach even more customers, connect many more wires and create a service that the nation will love.
Main Details and Responsibilities
This job was originally posted as www.totaljobs.com/job/75414487