1st Line Support Technician

Appointments Personnel Ltd
£16000 - £20000 per annum + DOE
08 Aug 2017
16 Aug 2017
Contract Type
Full Time

Permanent '1st Line Support Technician'

£16,000 - £20,000 DOE

Stoke on Trent

Our client is looking for a 1st Line Support Technician to provide first line helpdesk support to clients, assisting them with hardware and software problems via phone and email and helpdesk software.

Duties and responsibilities:

  • Completing all activities for new user setup including laptop builds, inductions, account creation, change, & deletion of user accounts for leavers
  • Supporting Mobile Devices
  • Performing restoration of files for users
  • Logging reports, fixing or escalating to the technical support team
  • Provide assistance to the wider IT Team
  • Preventative maintenance to PC/Laptops/Servers

Desired knowledge:

  • Strong working knowledge of Microsoft based operating systems Windows XP, Windows 7, Windows 8
  • Experience of working on a support desk
  • Basic understanding of PC hardware set-up & configuration
  • Good problem solving & analytical skills.
    A keen interest in IT & new technology
  • A good understanding of MS Office including Outlook, Microsoft word, Excel & PowerPoint

Our client can offer benefits such as free parking and excellent training and development prospects.

This job was originally posted as www.totaljobs.com/job/75429938