Support Administrator/Analyst ( 2nd line Support)

Recruiter
Parity Professionals
Location
Coventry
Salary
£100 - £125 p day
Posted
08 Aug 2017
Closes
17 Aug 2017
Contract Type
Full Time
Support Administrator/Analyst - 2nd line support

Coventry

£100-£125 Per Day

We are looking to recruit a support analyst/administrator on a temporary basis for, 4 months

Key Responsibilities:

- Perform second line support function, adhering to the incident management process for users through to resolution.
- Investigate and take appropriate action to resolve ULN and PLR Data Challenge i-tasks assigned to the group.
- Provide high quality customer service in line
- Provide users with progress updates on their cases.
- Ensure the information provided is accurate, regular and easy to understand.
- Manage and organise own workload to consistently meet SLAs.
- All dealings with internal and external users is professional. Both internal and external users' expectations are met.
- Handle sensitive information in a confidential manner

Essential

- A good working knowledge of Microsoft Office.
- Valid Basic Scotland Disclosure.
- Good written and oral skills

Desired

- Experience of working on a first line or second line service desk and ITIL knowledge would be an advantage.
- Knowledge of Service Now would also be an advantage

if you have the skills required please apply

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Parity Professionals Ltd acts in the capacity of an Employment Business when providing contract work finding services.