IT 1st Line Response Analyst

Compass Group
£7.05 per hour
09 Aug 2017
31 Aug 2017
Contract Type
Full Time

Are you immediately available and seeking a role within 1st Line Support?
Are you experienced in being able to determine actions necessary to resolve IT incidents and requests? Are you immediately available alongside having a desire to commit to a six month contract? If so, our IT Service Centre are recruiting for a 1st Line Support Analyst to join our team in Rubery, South Birmingham.

Compass is the world’s largest food and support services company, with operations not just in the UK but on almost every continent. We boast some exciting contracts with the likes of Chelsea F.C, the Brit Awards and Aintree Racecourse and we are always on the lookout for the best talent to join us.

Main responsibilities

As a 1st Line Support Analyst you will play an integral role in delivering an excellent level of customer service to individuals across our organisation; through responding to IT incidents and requests taken from initial logging through to resolution. Your role will see you additionally analyse undocumented incidents, identifying risks and devising mitigation plans and creative solutions.

You will be based at our Parklands office, which is based on Birmingham Great Park, offering fantastic nearby facilities inclusive of a Gym, “Outstanding” rated childcare facilities and various restaurant and entertainment venues.

Ideal candidate

To fit in with us, and for us to be right for you; you will be immediately available or on one weeks’ notice and will have demonstrable experience in resolving IT incidents and requests. As a minimum, you will have GCSE grade C in Maths and English, alongside technical desktop support skills in Windows XP, Windows 7 or Windows 8. If you have a degree in IT or experience in supporting EPOS/retail systems and associated back office software, you will be at a particular advantage, although this is not essential.

Our IT Service Centre supports over 60,000 employees and so this role will be well suited you if you have worked in a fast paced environment and have the ability to deliver an outstanding service.

If you think this role is for you and would like to obtain further information regarding salary or role specifics, please contact me at .