Principal Officer - Claims Management Unit

Fusion People
£20.76 per hour
09 Aug 2017
24 Aug 2017
Contract Type
Full Time
This role for a Principal Officer - Claims Management Unit has been released on a temporary basis for 6 months initially. Closing date for application will be Friday 18th August. Interviews will be due to take place week commencing Monday 18th September

Main Duties:

* To act as deputy for the Head of Claims Management in the management of the Claims Management Unit in accordance with the contract agreed with the Ministry of Justice (MOJ) and in accordance with County Council policies and procedures.
* To provide an excellent service in the regulation of claims management companies (CMC's) across England and Wales.
* To maintain and develop infrastructures to support effective communications and performance management: communications and feedback with staff; evaluation and review of the service and workforce planning and development
* To develop and implement plans, systems and resources within the Claims Management Unit to meet national objectives and to deliver in all aspects of performance.
* To supervise Claims Management staff including the training and development of staff, planning and allocation of work and the monitoring of performance to inform business unit decision, ensure the achievement of work targets and ensure the best use of resources.
* To provide regular reports to the Head of Claims Management. To provide information, both statistical and narrative to contribute to the completion of return and reports to the MOJ, the County Council and outside bodies.
* To establish and maintain records in accordance with MOJ, corporate and departmental policies.
* To liaise with the MOJ and other relevant award bodies and prepare formal documentation for reporting, approval, review and monitoring purposes including external audits
* To develop Quality Assurance: monitoring and evaluating the content and effectiveness in relation to performance and processes within the Claims Management Unit. To provide direct support to the Claims Management Unit implementing the Departmental Quality System and to support ongoing quality initiatives.
* To ensure IT processes and equipment are developed and maintained to provide an effective authorisation system.
* To make recommendations to the Regulator on authorisation applications and refusal and revocation of authorisation.
* To develop methods of consultation with stakeholders and service users, engaging with CMC's in full to plan and deliver support to them to enable their compliance. To monitor the effectiveness of support in raising compliance standards.
* To plan and carry out investigations, surveys and research into claims management issues and identify and implement initiatives relevant to the interests of consumer protection and fair trading as required and to deal with issues of non compliance effectively.
* To maintain systems for the receipt, analysis, allocation and investigation of complaints. To oversee the detection and investigation of offences and ensure that reports are written in accordance with departmental quality assurance procedures, making referrals to the Regulator where necessary
* To raise awareness of the regulation of claims management and promote the interests of consumers within the allocated geographical area.
* To be responsible for the developing and managing external relationships on behalf of the unit working with the county council's press office and the press office of the MOJ. Including forming operational partnerships on behalf of the unit, developing working relationships with partner agencies within the area, including other regulators, representatives of CMC's, trading standards services, other stakeholders and the media.

You should match the following criteria:

* Qualification with a legal basis to degree level or equivalent, in particular Diploma in Consumer Affairs / Trading Standards or equivalent.
* Commitment to raising standards of business compliance, particularly amongst Claims Management Companies
* Committed to the interests of consumers, particularly the most vulnerable
* An effective communicator
* Innovative and imaginative approach to problem solving
* Diplomacy and good negotiation skills

To apply please forward your CV ASAP

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